Dedicated, adaptable professional with a proactive attitude and ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Reports Clerk
Warren County Sheriff's Office
McMinnville, TN
08.2021 - Current
Compiled and maintained detailed reports on warrants issued by the court.
Inputted warrant information into the computer system.
Conducted research on criminal history background checks for warrants.
Maintained an organized filing system for all active and inactive warrant records.
Prepared and organized files for storage, archiving, and retrieval.
Assisted with the collection of fingerprints from live subjects using ink cards or electronic scanners.
Provided support to Sheriff's Office staff members in the performance of their duties.
Assisted customers with inquiries and complaints in a professional manner.
Answered phones in a courteous manner while providing excellent customer service.
Scanned documents into digital formats ensuring accuracy of content.
Supported office clerical functions using word processing and other software, email and office machines.
Maintained accurate records of all report materials.
Verified accuracy of data entered into reports.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Correctional Officer
Warren County Sheriff's Office
McMinnville, TN
02.2018 - 08.2021
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Waitress Supervisor
Stacked Bistro
McMinnville, TN
05.2016 - 02.2018
Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Monitored employee performance, identified areas of improvement, and provided feedback.
Resolved customer complaints in a timely manner with professionalism.
Assisted in seating guests at tables or booths.
Took orders for food and drinks and delivered them to guests.
Checked back with customers throughout meal service to ensure satisfaction.
Maintained a clean work station by restocking supplies, wiping down counters.
Enforced safety guidelines for employees and patrons of the restaurant.
Education
Some College (No Degree) - General Studies
Mallow State Community College
McMinnville, TN
Some College (No Degree) - Medical billing and coding
Daymar
Murfreesboro, TN
Skills
Customer Service
Organization and Time Management
Teamwork and Collaboration
Microsoft Word
Calm Under Pressure
Problem Resolution
Data Entry
File Organization
Scheduling appointments
Mail distribution
Telephone reception
Verbal Communication
Emergency Management
Discretion and Confidentiality
De-Escalation Techniques
Quick Learner
Microsoft Excel
Confidentiality
Document Preparation
Calendar Management
References
References available upon request.
Timeline
Reports Clerk
Warren County Sheriff's Office
08.2021 - Current
Correctional Officer
Warren County Sheriff's Office
02.2018 - 08.2021
Waitress Supervisor
Stacked Bistro
05.2016 - 02.2018
Some College (No Degree) - General Studies
Mallow State Community College
Some College (No Degree) - Medical billing and coding
Daymar
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