Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Brenon

Everett

Summary

Dedicated Case Manager with a proven track record at Pioneer Human Services, excelling in resource coordination and client empowerment. Skilled in understanding client needs, effective communication, and navigating programs. I foster strong relationships with community partners, ensuring community members, and vulnerable populations, receive essential services. Committed to maintaining confidentiality while advocating for clients' best interests. I am looking for employment with a purpose, as well as a career growth opportunity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Pioneer Human Services
Everett
05.2023 - Current
  • Provided case management services, including intake, needs assessment, community resources, advocacy, and referrals.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Developed and maintained relationships with community resources and service providers.
  • Connected clients to services such as substance use, mental health, healthcare, employment, social services, re-entry, and legal assistance.

General Manager

Ambrosia QSR
Everett
04.2017 - 05.2023
  • Coordinated training for employees to ensure compliance with company policies and procedures.
  • Implemented employee recognition to motivate staff members toward achieving sales, speed of service, and food cost goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.

Education

GED -

Tacoma Community College
Tacoma, WA
09-2013

Skills

  • Case management
  • Community outreach
  • Resource coordination
  • Needs assessment
  • Effective communication
  • Client empowerment
  • Vulnerable population awareness
  • Emotional awareness
  • Empathy and compassion
  • Organization and multitasking

Certification

  • Center for Addiction Recovery Training-Recovery Coach
  • Center for Addiction Recovery Training-Recovery Coaching and Professionalism
  • Center for Addiction Recovery Training-Ethical Considerations for Recovery Coaches
  • The Alliance-Mandatory Reporter Roles and Responsibilities

Timeline

Case Manager

Pioneer Human Services
05.2023 - Current

General Manager

Ambrosia QSR
04.2017 - 05.2023

GED -

Tacoma Community College

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