Brittany Brown
Summary
Dynamic ophthalmic assistant with over three years of experience offering comprehensive chairside support to various optometrists and ophthalmologists. Proven dedication to fulfilling organizational requirements through dependable and methodical approaches. Proficient in thriving under pressure, adeptly navigating novel situations, and overcoming challenges to best enhance the organizational brand. As a diligent college student specializing in healthcare administration and project management, I am committed to swift project delivery and ongoing adaptability. A collaborative team player, I prioritize equitable task allocation within group endeavors and am driven by a shared commitment to achieving our objectives.
Overview
12
12
years of professional experience
Work History
Certified Ophthalmic Assistant
Kaiser Permanente
07.2021 - Current
- Performed ophthalmic testing, including visual acuity, refraction, color vision, and depth perception testing.
- Administered diagnostic tests to detect glaucoma, retinal detachment, and other eye diseases.
- Prepare medications for administration under the direction of an ophthalmologist or optometrist.
- Collaborated with doctors to ensure that patient care was delivered according to established protocols.
- Performed administrative duties such as filing charts, scheduling appointments, and managing billing information.
- Reviewed patient histories prior to scheduled appointments to ensure the accuracy of the information.
Representative Patient Access
Kaiser Permanente
11.2020 - 07.2024
- Scheduled appointments, managed patient records.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Customer Service Representative
Kaiser Permanente
10.2019 - 11.2020
- Documented conversations with members to track requests, problems and solutions.
- Delivered high level of service and support to each member, paving way for a well informed member.
- Maintained calm, friendly demeanor with upset members to de-escalate stressful situations.
- Consult with members to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Instructed members on amounts covered under benefits plans in easy-to-understand terminology.
- Educated members on how to navigate company systems and work within established frameworks to obtain desired services.
- Expedited payments by verifying accuracy and currency of member and group information.
Executive Assistant/Account Manager
Ethix Insurance
Tacoma, WA
03.2018 - 10.2019
- Served as point of contact for data acquisition and research
- Manage calendars and deadlines for key members of management
- Prepare presentations and assist in building agendas and meeting materials
- Build client support and engagement by utilizing expert communication skills and serving as a liaison between clients and insurance carriers
- Ensure all HIPAA regulations are enforced in all aspects of the company
DME Processor And Authorization Coordinator
Olympic Pharmacy
Gig Harbor, WA
07.2017 - 04.2018
- Updated spreadsheets and other document filing systems
- Compared old and newly received documents to ensure accuracy and rectified mistakes
- Assisted with administrative tasks, including filing, answering phones and email communication
- Obtaining all necessary documentation for insurance claims processing by coordination with patient, provider, insurance companies and clinic
Event Manager
Puyallup Main Street Assn
Puyallup, WA
03.2012 - 07.2017
- Designed and maintained spreadsheets documenting vendor, facility and sales information
- Designed contracts, collected fees and booked entertainment for event
- Set up venue for event by providing street closures and desired vendor set up arrangements
- Assessed event success and uncovered room for improvement through client feedback
- Solicited potential event sponsors and coordinated event planning
- Successfully organized and executed Washington States second largest Farmers Market
- Organized events, including location selection and booking, scheduling, marketing initiatives, sponsorship, and vendor selection
Education
Associate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, COSkills
- UBT lead
- Microsoft Office
- Outlook
- Excel
- EPIC
- Critical Thinker
- Effective Communication
- Social Awareness
- Results-Driven
- Collaborative
Timeline
Certified Ophthalmic Assistant
Kaiser Permanente
07.2021 - Current
Representative Patient Access
Kaiser Permanente
11.2020 - 07.2024
Customer Service Representative
Kaiser Permanente
10.2019 - 11.2020
Executive Assistant/Account Manager
Ethix Insurance
03.2018 - 10.2019
DME Processor And Authorization Coordinator
Olympic Pharmacy
07.2017 - 04.2018
Event Manager
Puyallup Main Street Assn
03.2012 - 07.2017
Associate of Science - Health Administration Services
Colorado Technical University
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