Brittany Brown
Columbia,SC
Summary
Extensive work experience complemented by strong customer service skills. Proven ability to communicate effectively and collaborate within teams. Quick learner with a track record of working independently after initial training. Committed to delivering high-quality results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Processor
SPS Global
Columbia, SC
07.2023 - Current
- Managed incoming mail processing and filing operations. Oversaw scanning of hospital and dental claims checks for timely deposits. Streamlined medical record digitization to enhance accessibility for insurance representatives.
Check Out Receptionist
Florida Craniofacial Institute
Tampa, FL
08.2022 - 11.2022
- Facilitated patient check-out processes and ensured accurate tracking in EMR system.
- Organized patient appointment scheduling in accordance with operational standards.
- Facilitated collection of outstanding balances, including coinsurances, deductibles, copays, and self-pay amounts at checkout.
- Processed payments with precision and issued receipts to patients.
- Adhered to established protocols to ensure compliance and operational efficiency.
- Coordinated scheduling of appointments, obtained necessary authorizations, and documented patient financial responsibilities.
- Secured necessary authorizations, documented details, and communicated financial responsibilities to patients prior to appointments.
Customer Service Advisor
Concentrix
Tampa, FL
07.2020 - 11.2021
- Executed remote technical assistance by sourcing account details and fulfilling user requests to ensure seamless service delivery.
- Resolved disputes by maintaining detailed records of client interactions.
- Conducted thorough research on customer service challenges and developed solutions to streamline support processes.
- Implemented strategies to meet email productivity and quality benchmarks, prioritizing customer satisfaction by providing outstanding service to clients.
Picker
Amazon
West Columbia
11.2013 - 01.2015
- Operated handheld scanners for accurate order picking and inventory tracking.
- Managed merchandise organization to optimize picking efficiency and workflow.
- Collaborated with team members to meet daily production goals consistently.
- Inspected products for quality assurance before packing and shipping.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa05.2022
Skills
Package handling
Workplace safety
Machine operation
Postal regulations
Deadline oriented
Reading comprehension
Labeling packages
Sorting mail
Loading and unloading
Hand-eye coordination
Production goal setting
Certification
- Driver's License
- CPR Certification
Timeline
Mail Processor
SPS Global
07.2023 - Current
Check Out Receptionist
Florida Craniofacial Institute
08.2022 - 11.2022
Customer Service Advisor
Concentrix
07.2020 - 11.2021
Picker
Amazon
11.2013 - 01.2015
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy