Brittany Brown
Applebee's Grill + Bar
New Baltimore,MI
13
years of professional experience
Experienced server and bartender with a strong record in guest service, cash handling, and fast-paced dining operations. Known for building customer loyalty, multitasking smoothly, and keeping service accurate, friendly, and efficient.
Results-driven hospitality professional with 10+ years of experience in serving, bartending, and front-of-house leadership. Skilled in training staff, resolving guest concerns, managing cash, and coordinating with kitchen teams to support smooth service. Brings calm problem-solving and strong communication to high-pressure shifts.
Friendly Bartender with exceptional [professionalism] and [accuracy] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Adaptable hospitality professional with extensive experience in table service, beverage preparation, and responsible alcohol service. Recognized for relationship building, attention to detail, and consistent guest satisfaction. Ready to support efficient operations and positive dining experiences.
Capable [Server] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [restaurants] establishments.
Work History
Server/Bartender
4 Years 11 Months- Prepared cocktails and beverages following drink recipes, portion controls, and responsible service standards.
- Delivered attentive table service while maintaining accurate order entry through POS system.
- Coordinated with kitchen staff to ensure timely meal delivery and smooth guest flow.
- Resolved guest concerns professionally, preserving positive dining experience and repeat business.
- Trained new servers on menu knowledge, service standards, and point-of-sale procedures.
- Supported opening and closing tasks, including cash handling, cleanup, and service setup.
- Balanced multiple tables and bar guests efficiently while maintaining accuracy under fast-paced conditions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Monitored bar inventory, restocked supplies, and maintained organized, compliant workstations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Head Server
3 Years 2 Months- Resolved customer concerns quickly, preserving positive dining experiences and repeat business.
- Supervised dining room flow, coordinating servers to maintain prompt table service.
- Trained new staff on menu knowledge, POS use, and guest service standards.
- Monitored order accuracy between front-of-house and kitchen to reduce service errors.
- Assigned side work and closing duties to keep shifts organized and efficient.
- Supported hosts and servers during peak periods to manage seating and table turnover.
- Maintained clean, welcoming dining areas while upholding sanitation and service standards.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant's reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment's policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served a personal section of tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Managed food resources, memorized orders, and coordinated customer service.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for variety of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
3 Years 8 Months- Delivered attentive table service while maintaining accurate order entry through a POS system.
- Coordinated with kitchen staff to ensure timely food delivery and order corrections.
- Processed payments, balanced cash drawers, and resolved guest billing issues efficiently.
- Trained new servers on menu knowledge, service standards, and dining room procedures.
- Monitored guest needs throughout service, handling requests and concerns with professionalism.
- Supported smooth shift operations by prioritizing tables and managing side work.
- Recommended menu items and upsells to enhance guest experience and sales results.
- Maintained clean, organized dining areas while following sanitation and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in the dining area, contributing to a welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising the team's overall performance.
- Ensured accurate cash handling and processed transactions swiftly, contributing to the restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered attentive table service while maintaining accurate order entry through POS system.
Education
High School Diploma
Skills
Customer service
Cash management
Table service
Beverage service
Food preparation
Food handling
Menu memorization
Drink preparation
Cocktail service
Alcohol management
Responsible serving
Cash register operation
Cash management
Quality control
Operational procedures
Cleaning and sanitizing
Multitasking
Task prioritization
Organizational skills
Customer management
Customer engagement
Customer satisfaction
Teamwork
Collaboration
Excellent communication
Listening skills
Relationship building
Adaptability
Quick adaptability
Professionalism
Professional attitude
Problem-solving
Decision-making
Attention to detail
Analytical skills
Age identification checks
Drink preparation
Cocktail service
Age identification checks
Accomplishments
- Achieved [Company Goals] by completing [Tasks] with accuracy and efficiency.
- Achieved [Company Goals] through effectively helping with [Tasks].
Timeline
Server/Bartender
Applebee's Grill + Bar
2021.11 - CurrentRead More
Head Server
Paisanos Pizza
2017.10 - 2020.12Read More
Server
National Coney Island
2014.01 - 2017.09Read More
Lakeview High School
High School Diploma
Read More