Brittany Bryson
Mississippi
Summary
Skilled Behavior Health Specialist and Claims Specialist, adept in Cognitive Behavioral Therapy and problem-solving, significantly enhanced client care at Millcreek Rehabilitation Center. Demonstrated exceptional customer service and critical thinking, leading to efficient claim resolutions and improved client support. Expert in managing high-stress situations, fostering resilience, and promoting recovery with a compassionate approach.
Overview
3
3
years of professional experience
Work History
Behavior Health Specialist
Millcreek Rehabilitation Center
Magee, MS
07.2023 - Current
- Managed caseload effectively by prioritizing tasks according to urgency while maintaining high-quality care standards for all clients served.
- Prevented hospitalizations by providing timely interventions during periods of acute distress or escalating symptoms among clients.
- Delivered psychoeducation sessions to families of clients, fostering understanding and support for their loved ones'' mental health journeys.
- Provided crisis intervention and support during critical incidents, promoting safety and stabilization for affected individuals.
- Educated clients on self-help strategies and coping skills to enhance resilience and promote long-term recovery.
- Enhanced therapeutic relationships with clients through active listening, empathy, and effective communication techniques, with an friendly attitude.
Claims Specialist
Open Heart Senior Home Care
Port Gibson, MS
12.2021 - 08.2023
- Managed a high volume of inbound and outbound calls for claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and friendly positive attitude, consistently achieving positive outcomes for both clients and the organization.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
CMMA - Nursing
Job Corps Nursing
Long Beach, CA06.2013
High School Diploma - General Education
Crenshaw High School
Los Angeles, CA06.2012
Skills
- Anxiety Management
- Emotional Regulation
- Cognitive behavioral therapy
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency and Microsoft Office and Word Excel
- Verbal and written communication
Timeline
Behavior Health Specialist
Millcreek Rehabilitation Center
07.2023 - Current
Claims Specialist
Open Heart Senior Home Care
12.2021 - 08.2023
CMMA - Nursing
Job Corps Nursing
High School Diploma - General Education
Crenshaw High School