Brittany Bryson
Caro
Summary
Registered Nursing graduate with extensive experience in rehabilitation and patient care, demonstrating strong time management and organizational skills. Conducted comprehensive assessments to identify client needs, collaborated with interdisciplinary teams to enhance treatment strategies, and provided direct support in daily living activities. Maintained compliance with safety regulations while administering medications and treatments as per physician directives. Committed to continuous learning and professional development within the medical field, ensuring up-to-date knowledge of best practices.
Overview
13
13
years of professional experience
Work History
Rehabilitation Specialist
The Lighthouse Inc
03.2012 - Current
- My accomplishments are, starting as a Rehabilitation Aide and working my way up to a Medication Technician, then to Rehabilitation Specialist.
- Conducted assessments to determine client needs and progress
- Collaborated with team to enhance treatment strategies
- Assisted clients with activities of daily living such as bathing, dressing, eating.
- Established rapport with patients by engaging in therapeutic conversations.
- Maintained a safe environment by adhering to OSHA regulations.
- Provided emotional support and encouragement throughout the recovery process.
- Administered medication and treatments according to physician instructions.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients.
- Prepared daily meals, following strict sanitation, and food handling guidelines
- Transport patients to doctor's appointments and operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks effectively.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative- DME
Sheldon Medical Supply
Caro
11.2021 - 02.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed returns and exchanges while maintaining accurate inventory records.
- Collaborated with team members to improve customer service processes and workflows.
- Utilized CRM software to track customer interactions and feedback efficiently.
- Educated customers on product features, benefits, and usage guidelines.
- Maintained a clean and organized work environment to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate Degree in Nursing - Nursing
Delta College
Saginaw, MI08-2025
High School Diploma -
Akron-Fairgrove
Fairgrove, MI05-2011
Skills
- Vital Signs
- Home Care
- Caregiving
- Interdisciplinary teamwork
- Medical terminology
- Client advocacy
- Professionalism
- Time management abilities
- Problem-solving abilities
- Meal Preparation
- Medication Administration
- Cleaning Experience
- Patient assessment
- Electronic health records
- Care team collaboration
- Interpersonal communication
- Written communication
- Adaptive technology
- Active listening
- Task prioritization
- Adaptability
Timeline
Customer Service Representative- DME
Sheldon Medical Supply
11.2021 - 02.2022
Rehabilitation Specialist
The Lighthouse Inc
03.2012 - Current
Associate Degree in Nursing - Nursing
Delta College
High School Diploma -
Akron-Fairgrove