Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Burgin

Amarillo

Summary

Strong oral and written communication skills including ability to listen to and interact with a diverse group of people, while maintaining respect and confidentiality. Huge people-person with ability to learn fast and works well under pressure.

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

AmeriCold Logistics
Amarillo, TX
07.2025 - Current

Coordinating appointments for loads to be picked up and delivered at other locations.

Responsible for handling paperwork for truck drivers coming in to pick up loads of various products shipped from our warehouse.

Assist in filing previous bills, all paperwork for the company, and, when needed, retrieving bills that were previously filed to send to customers.

Responsible for making sure trucks are not overweight and weights match while also sealing trucks before exiting the facility.

Teller II

Santa Fe FCU
Amarillo, TX
10.2024 - 02.2025
  • Responsible for performing numerous functions including processing deposits, withdrawals, balancing the vault/drawer and ATM, processing loan payments and cashier’s checks and promoting the bank’s products/services while providing excellent customer service and keeping an enthusiastic attitude.

Customer Service Representative

City of Amarillo
Amarillo, TX
03.2024 - 10.2024
  • Assisted the City of Amarillo’s water services including: collecting bill payments, communicating due dates/amounts, answering phone calls and handling all customer inquiries with their service needs, meter reading and address changes.

Utility Clerk

City of Fritch
Fritch, TX
07.2021 - 07.2023
  • Oversaw the City of Fritch’s water services including: collecting bill payments, communicating due dates/amounts, answering phone calls and handling all customer inquiries with their service needs, meter reading and address changes.

Teller II

People’s Federal Credit Union
Amarillo, TX
08.2019 - 07.2021

Substitute Teacher

Sanford-Fritch ISD
Fritch, TX
02.2019 - 08.2019

Teller I

Pantex Federal Credit Union
Fritch, TX
05.2013 - 01.2019

Education

Associate of Applied Science - Cosmetology

Frank Phillips College
Borger, TX
05.2009

Skills

  • Microsoft Office: Outlook, Word, Excel
  • Strong Attention to Detail
  • Communication/Telephone Skills
  • Collaborative/Team Building
  • Organization/Time Management
  • Compassionate/Positive
  • Adaptable/Willingness to Learn
  • Administrative/Clerical Competency
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management

Timeline

Customer Service Representative

AmeriCold Logistics
07.2025 - Current

Teller II

Santa Fe FCU
10.2024 - 02.2025

Customer Service Representative

City of Amarillo
03.2024 - 10.2024

Utility Clerk

City of Fritch
07.2021 - 07.2023

Teller II

People’s Federal Credit Union
08.2019 - 07.2021

Substitute Teacher

Sanford-Fritch ISD
02.2019 - 08.2019

Teller I

Pantex Federal Credit Union
05.2013 - 01.2019

Associate of Applied Science - Cosmetology

Frank Phillips College
Brittany Burgin