Brittany Burton
Manson,NC
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Seeking a full/part-time position within the company that will allow me to utilize my experiences and training skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Duke Cancer Center: Radiation Oncology
02.2023 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed venipuncture for blood sample collection, ensuring proper specimen handling and prompt delivery to the laboratory for analysis.
- Supported oncologists during procedures by providing necessary instruments and maintaining sterile conditions.
- Assisted healthcare providers with patient examinations and clinical procedures.
- Coordinated appointment scheduling, optimizing patient flow and resource allocation.
- Collaborated with multidisciplinary teams on implementing individualized care plans tailored to each patient''s specific needs and goals.
- Enhanced patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans..
Customer Service Concierge
CenterWell Pharmacy
09.2015 - 02.2023
- Subject Matter Expert (SME) provide an additional layer of support for agents and assist to the supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensured constant flow of customer calls with minimal wait times.
- Initiated PA for non covered medications to be sent to MD office.
- Filled medications and over the counter products for members who called in via mail order.
- Explain the difference between IN-Network and Out–Network status to ensure maximum insurance benefits.
Medical Assistant Intern
AFC Urgent Care Raleigh Midtown
09.2022 - 11.2022
- Created and prepared patient charts accurately for clinics and medical professionals.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Adhered to strict document deadlines for charting and other paperwork.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Personal Care Aide
Serenity United Home Healthy Care
06.2014 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented vitals, behaviors and medications in client medical records.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Education
NHA - Medical Assistant
Shades of Purple
Raleigh, NC12-2022
IV Therapy
Shades of Purple
Raleigh, NC01-2022
Phlebotomy
Shades of Purple
Raleigh, NC12-2021
High School Diploma - undefined
Warren County High School
Warrenton, NC06-2007
Skills
- Oncology
- Phlebotomy
- PPE Compliant
- CPR and First Aid
- Covid Testing
- Starting IVs
- Vitals
- Patient Centered Care
- Leadership
- Time Management
- Urgent Care Setting
- Customer Service
Certification
- Certified Phlebotomist, AAPT (0720-21)
- Certified Clinical Medical Assistant, NHA (EG74K5H7)
- IV Therapy
- Basic Life Provider
Timeline
Certified Medical Assistant
Duke Cancer Center: Radiation Oncology
02.2023 - Current
Medical Assistant Intern
AFC Urgent Care Raleigh Midtown
09.2022 - 11.2022
Customer Service Concierge
CenterWell Pharmacy
09.2015 - 02.2023
Personal Care Aide
Serenity United Home Healthy Care
06.2014 - 05.2016
High School Diploma - undefined
Warren County High School
NHA - Medical Assistant
Shades of Purple
IV Therapy
Shades of Purple
Phlebotomy
Shades of Purple