Brittany Butler
Saginaw,Michigan
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills. Driven to learn quickly. Solid background, flexible and hardworking team player focused on elevating and serving exceptional care to families.
Overview
7
7
years of professional experience
Work History
Apprenticeship
Evans & Browne’s Funeral Home
08.2023 - 10.2024
- Making funeral arrangements
- Assisting in the funeral
- Applying cosmetics and arranging hair of deceased
- Filing death certificates /Picking them up from courthouse
- Arranging cemetery details
- Checking/ placing flowers
- Arranging for clergy
- Embalming
- Performing restorative work
- Removing remains from the place of death
CNA - Certified Nursing Assistant
Hoyt Nursing and Rehab Centre
05.2022 - 10.2024
- Company Overview: Saginaw County, MI
- Assisting with daily activities, skin care
- Assisting with morning & evening routine daily living care
- Performing document nutritional intake, blood pressure, catheter care, turning, positioning, range of motion
- Observing and reporting to charge nurse
- Saginaw County, MI
CNA - Certified Nursing Assistant
Candle stone Assisted Living
06.2020 - 05.2022
- Company Overview: Midland, MI
- Multitasking with several patients
- Bending, lifting, stooping down
- Working 12 hours
- Social and recreational activities
- Dressing, eating, mobility, hygiene, bathing, toileting, using the telephone
- Midland, MI
CNA - Certified Nursing Assistant
Wellspring Lutheran Services
02.2020 - 03.2021
- Company Overview: Saginaw, MI
- Assisting multiple residents with independent care/ full care
- Bathing
- Feeding
- Taking out trash
- Vital checks
- Social and recreational activities
- Working 12 hours
- Bending, stooping, kneeling
- Saginaw, MI
Customer Service Representative
Morley Companies
08.2017 - 06.2020
- Ability to answer the phone within seven seconds and handle multiple incoming calls for customers calling in for roadside assistance
- Ability to remain composed with frustrated customers who may be in stressful situations
- Make outbound phone calls to client customers/ Handle inbound calls
- Ability to multi-task, prioritize and manage time effectively
- Ability to remain composed with frustrated customers who may be in stressful situations
- Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Education
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Services
Jeffersonville, IN05.2023
High School - General Studies
Bridgeport High School
Saginaw, MI06.2011
Skills
- Dressing and casketing
- Floral design
- FTC compliance understanding
- Cremations
- Home and hospital removals
- Customer-oriented
- Funeral industry regulations knowledge
- Crematory maintenance
- Funeral planning
Timeline
Apprenticeship
Evans & Browne’s Funeral Home
08.2023 - 10.2024
CNA - Certified Nursing Assistant
Hoyt Nursing and Rehab Centre
05.2022 - 10.2024
CNA - Certified Nursing Assistant
Candle stone Assisted Living
06.2020 - 05.2022
CNA - Certified Nursing Assistant
Wellspring Lutheran Services
02.2020 - 03.2021
Customer Service Representative
Morley Companies
08.2017 - 06.2020
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Services
High School - General Studies
Bridgeport High School
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