Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Butler

Brittany Butler

Houston,TX

Summary

Seeking a position in a dynamic and fast-paced environment to engage with patients daily. Eager to leverage experience and contribute to organization growth.

Overview

8
8
years of professional experience

Work History

Building Attendant

MD Anderson cancer center
07.2023 - Current
  • Completed assigned area sanitation by maintaining compliance with operating standards.
  • Demonstrates ownership for responsibilities in assigned zone and other designated areas
  • Showcased commitment to professionalism by leveraging teamwork and communication skills in serving customers.
  • Ensured readiness of equipment through thorough evaluation, sanitation processes, and performance checks.

Patient Care Representative (Call Center)

Maximus inc
01.2022 - 02.2023
  • Managed client service requests by delivering timely responses across multiple communication formats.
  • Identify and assess customers' needs quickly and accurately solving problems systematically, using sound business judgment
  • Engaged in teamwork across departments to respond to challenging customer queries.
  • Monitors delegated customer service issues to ensure timely and accurate resolution
  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations
  • Places outgoing phone calls to complete follow-up on customer service requests as necessary
  • Responds to customer service inquiries in writing as necessary
  • Establishes and demonstrates competency in claims, eligibility, and associated applications
  • Maintains timely, accurate documentation for all appropriate transactions
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Adapts procedures, processes, and techniques to meet the more complex position requirements
  • Ensures quality customer service for internal and external customers
  • Proficient in supporting patients by finding and making doctor appointments, ordering home health equipment, finding problems in report of claims, and resolving them
  • Able to assist provider offices with errors of claims, strong computer skills and knowledge of systems
  • Works independently and may act as a resource for others
  • Strong knowledge of Medicare and Medicaid
  • Proficient in medical terminology

Virtual Receptionist

Patlive
09.2021 - 08.2022
  • Primary responsibilities are responding to incoming customer service requests, both verbal and written
  • Identify and assesses customers' needs quickly and accurately solving problems systematically, using sound business judgment
  • Partners with other internal business departments to resolve complex customer service inquiries
  • Monitors delegated customer service issues to ensure timely and accurate resolution
  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations
  • Places outgoing phone calls to complete follow-up on customer service requests as necessary
  • Responds to customer service inquiries in writing as necessary
  • Establishes and demonstrates competency in claims, eligibility, and associated applications
  • Maintains timely, accurate documentation for all appropriate transactions
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Adapts procedures, processes, and techniques to meet the more complex position requirements
  • Ensures quality customer service for internal and external customers
  • Proficient in supporting patients by finding and making doctor appointments, ordering home health equipment, finding problems, and resolving them
  • Strong computer skills and knowledge of systems
  • Managed incoming calls and emails, providing prompt and professional responses to client inquiries.

Administrative Clerk

Amerigas
11.2019 - 01.2022
  • Primary responsibilities are managing received goods for the office and employees
  • Closing satisfied accounts for employees for all regions
  • Communicating effectively with team members from all departments, as well as with customers, and vendors in a professional and timely manner
  • Prepared New hire training documents, and equipment
  • Managed inventory, set up meetings as needed with new and current vendors and Organized payroll

Data Entry Specialist

TranScore
11.2019 - 03.2020
  • Reviewed tollway images to ensure accuracy.
  • Entered data accurately into company databases.

Quality Assurance Representative

Convergent Outsourcing Inc
06.2017 - 11.2019
  • Implemented strategies to help employees improve in weak areas.
  • Presented findings from audits to management teams, driving improvements in overall operational performance.
  • Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
  • Enhanced customer satisfaction by identifying and resolving product defects in a timely manner.

Education

Associates Of Science - Radiology

Houston Community College
Houston, TX

High School Diploma -

Klein Forest High School
01.2013

Skills

  • Organized
  • Dynamic
  • Hardworking
  • Problem Solving
  • Fast-paced Environment
  • Quick Thinking
  • Difficult Client Handling
  • Typing Speed: 35 words per minute
  • Advanced Computer Skills
  • Customer Service
  • Data Entry
  • Interpersonal Skills
  • Call Center Environment
  • Time Management
  • Exceptional Patient Care
  • Willingness to Learn
  • Team Player
  • Independent Work

Timeline

Building Attendant

MD Anderson cancer center
07.2023 - Current

Patient Care Representative (Call Center)

Maximus inc
01.2022 - 02.2023

Virtual Receptionist

Patlive
09.2021 - 08.2022

Administrative Clerk

Amerigas
11.2019 - 01.2022

Data Entry Specialist

TranScore
11.2019 - 03.2020

Quality Assurance Representative

Convergent Outsourcing Inc
06.2017 - 11.2019

High School Diploma -

Klein Forest High School

Associates Of Science - Radiology

Houston Community College

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Brittany Butler