Open To Work
Brittany Caldwell
Houston
Work Preference
Summary
Dependable and customer-focused professional with 10+ years of experience in high-volume call center and client support environments. Known for delivering efficient, caring service while resolving customer concerns with empathy and professionalism. Proven ability to handle high call volumes, meet performance metrics, and create positive customer experiences on every interaction.
Overview
13
13
years of professional experience
Work History
Client Success Advocate
Mint CRM
Houston
03.2022 - 02.2026
- Provided phone and email support, resolving client issues and improving overall satisfaction
- Built strong relationships through a people-first, solution-focused approach
- Managed client accounts using CRM systems, ensuring accurate tracking and follow-up
- Collaborated with internal teams to enhance customer experience and service delivery
- Drafted legal documents and contracts for client agreements and compliance.
- Advised clients on their legal rights, obligations and liabilities under applicable laws.
Customer Service Representative
U.S. Bank
TX
02.2019 - 03.2022
- Handled 60+ inbound calls daily, assisting customers with account inquiries and issue resolution
- Maintained high customer satisfaction through efficient and empathetic service
- De-escalated concerns and provided effective solutions in a fast-paced environment
- Met and exceeded performance metrics including AHT and first-call resolution
Customer Service Representative
Alorica
TX
10.2017 - 02.2019
- Managed 50-70 calls daily, assisting with billing, payments, and account setup
- Resolved customer concerns while maintaining professionalism and efficiency
- Ensured accurate documentation and account updates in system records
Administrative & Data Support
Sutherland Group & The Marker Group
Houston
08.2013 - 10.2017
- Maintained accurate records, data entry, and reporting with strong attention to detail
- Responded to customer inquiries and supported internal operations
- Assisted in organizing information and improving workflow efficiency
Education
Lone Star College
Houston, TXSkills
- High-Volume Call Handling
- Customer Satisfaction
- Conflict Resolution
- De-escalation
- Active Listening
- Communication
- CRM Systems
- Call Documentation
- Multitasking
- Problem-Solving
- Critical Thinking
- Professional Phone Etiquette
- Customer relationship management
- Data management
- Client advising
Timeline
Client Success Advocate
Mint CRM
03.2022 - 02.2026
Customer Service Representative
U.S. Bank
02.2019 - 03.2022
Customer Service Representative
Alorica
10.2017 - 02.2019
Administrative & Data Support
Sutherland Group & The Marker Group
08.2013 - 10.2017
Lone Star College