Brittany Calloway
Brooklyn
Summary
Dynamic Family Support Specialist with a proven track record at Catholic Charities of Brooklyn & Queens, skilled in case management and effective communication. Successfully empowered families through behavioral support and resource coordination, enhancing child development outcomes. Committed to advocating for clients and overcoming barriers to achieve positive results in diverse environments.
Overview
9
9
years of professional experience
Work History
Case Manager
Care Collab
New York,NY
07.2025 - Current
- Developed individualized service plans addressing client needs and goals.
- Coordinated access to community resources and support services.
- Conducted regular assessments to evaluate client progress and adjust interventions.
- Facilitated case conferences with multidisciplinary teams to ensure comprehensive care.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Family Support Specialist
Catholic Charities of Brooklyn & Queens
Queens, New York
05.2022 - 06.2025
- Monitored progress of clients on an ongoing basis and provided feedback to team members regarding any changes or updates needed.
- Assisted with case management tasks such as making referrals for services or arranging transportation for appointments.
- Provided education about child development stages, parenting techniques, financial management, nutrition.
- Assisted families in developing parenting skills and strategies to promote positive behavior in children.
- Evaluated program effectiveness through data collection, analysis, and reporting activities.
- Identified potential barriers that could impact a family's ability to achieve their goals.
- Conducted home visits to assess the safety of the environment and provide additional support when needed.
- Documented progress toward risk reduction, achievement of service goals, and positive case outcomes.
Care Coordinator
AHRC NYC
New York, New York
05.2022 - 07.2023
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged in advocacy efforts on behalf of clients whenever necessary.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Maintained accurate records of all activities related to care coordination services provided.
- Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices.
- Provided education on available community resources to empower clients to make informed decisions about their own health care.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
Case Manager
CAMBA Garden & Supportive Housing
Brooklyn, New York
01.2017 - 04.2019
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
Education
Bachelors - Social Work
Virginia Union University
Richmond, VA, US05.2017
Skills
- Behavioral assessment
- Child development
- Self-awareness
- Time management abilities
- Effective communication
- Cognitive behavioral therapy
- Service planning
- Child advocacy
- Resource Coordination
PERSONAL INFORMATION
Title: Social Worker
Timeline
Case Manager
Care Collab
07.2025 - Current
Family Support Specialist
Catholic Charities of Brooklyn & Queens
05.2022 - 06.2025
Care Coordinator
AHRC NYC
05.2022 - 07.2023
Case Manager
CAMBA Garden & Supportive Housing
01.2017 - 04.2019
Bachelors - Social Work
Virginia Union University