Nakiya Wright
Milwaukee,WI
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager
WellPoint Care Network
Milwaukee, WI
06.2025 - Current
- Assessed client needs and coordinated appropriate services and resources.
- Developed individualized care plans based on client assessments and goals.
- Facilitated communication between clients, families, and healthcare providers.
- Provided crisis intervention support for clients in urgent situations.
- Monitored client progress and adjusted care plans accordingly.
- Documented case notes and maintained accurate client records consistently.
Probation Parole Officer
Wisconsin Department of Corrections
06.2024 - Current
- Performed risk assessments on new offenders being considered for parole or probation placement.
- Provided crisis intervention services when needed during emergency situations involving offenders.
- Conducted regular home visits, office meetings, and field checks on offenders.
- Assisted in the preparation of pre-sentence investigations for courts.
- Maintained accurate records of offender contacts, progress notes, program reviews, and case files.
Family Support Specialist
Childrens Hospital
12.2020 - 06.2024
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
- Gathered information from custodial parents and documented case history in case management software.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Answered and investigated reports of abuse or neglect.
- Developed and implemented family improvement plans.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
- Conferred with clients to discuss personal options and goals
Case Manager
The Guest House of Milwaukee
12.2017 - 12.2020
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Reviewed treatment plans against individual goals and healthcare standards.
- Managed programming and administrative aspects of this temporary homeless shelter for men many with dual diagnoses.
Education
Bachelor of Business Administration -
Upper Iowa University
Fayette, IASkills
- Child abuse and neglect dynamics
- Community resources
- Family case plans
- Evaluation and assessment
- Records Management
- Behavioral assessment
- Cultural Competency
- Legal knowledge
- De-Escalation Techniques
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Reliability
Timeline
Case Manager
WellPoint Care Network
06.2025 - Current
Probation Parole Officer
Wisconsin Department of Corrections
06.2024 - Current
Family Support Specialist
Childrens Hospital
12.2020 - 06.2024
Case Manager
The Guest House of Milwaukee
12.2017 - 12.2020
Bachelor of Business Administration -
Upper Iowa University