Compassionate Case Manager experienced in high pressure environments. Hardworking and dedicated to achieving desired case outcomes for clients and their families. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
22
22
years of post-secondary education
Work History
Case Manager
APS Healthcare
04.2009 - 06.2014
Developed and implemented comprehensive case management plans to address client needs and goals for the SMI population.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.