Jenifer Guevara-Cordova
Omaha,NE
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
CIRA
Omaha, NE
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Managed client cases effectively, ensuring timely resolution and support.
- Facilitated comprehensive support services for refugees, ensuring access to essential resources and community integration.
Bilingual Family Consultant
Salvation Army
04.2022 - Current
- Provide child development information and learning opportunities to families using a home-based model curriculum
- Prepare for home visits for a caseload of 15 children ages birth to 3, following (EHS) Early Head Start guidelines
- Conduct weekly home visits of at least 90 minute duration to Early Head Start children and their families
- Complete developmental assessments on infants and toddlers
- Assist in child development, parent education and family support on home visits to multicultural families of infants, toddlers and expectant mothers.
- Collaborated with families to assist in growth, development and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Identified available community resources and programs for families of disabled children.
Patient Registration Specialist
One World Community Health Centers
08.2021 - 03.2022
- High volume of patient registrations, appointments and verification of personal information, insurance, Medicare/Medicaid etc
- Cash/Credit Card transaction handling and processing
- Answering inbound calls, problem solving, and assisting with questions
- Assuring quality customer service experience for each client
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Imaged and scanned patient and registration documentation into electronic patient records.
Education
Associate of Arts - Human Services
Metropolitan Community College
Omaha, NE03.2021
Skills
- Guest Services
- Verbal and written communication
- Hospitality service expertise
- Customer engagement/satisfaction
- Conflict resolution
- Community Resource Coordination
- Child Abuse and Neglect Identification
- Parental Training
- Family Relationship Development
- Family Advocacy
- Case Management
- Problem-solving
Certification
PAT- parents as teachers
CPI
CPR
CDA
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
CIRA
11.2023 - Current
Bilingual Family Consultant
Salvation Army
04.2022 - Current
Patient Registration Specialist
One World Community Health Centers
08.2021 - 03.2022
Associate of Arts - Human Services
Metropolitan Community College