Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Cameron

Northport,Al

Summary

I have great listening skills which increases my ability to understand how to resolve issues at hand. My ability to empathize with each and every customer helps to develop stronger relationships leading my customers to trust me. I also posses leadership qualities that has gotten me recognition in my current role. I’m knowledgeable about the importance of HIPPA and how serious it is to follow the HIPPA guidelines to ensure confidentiality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Provider Service Advocate

Novitas Solutions
03.2022 - Current
  • Manage high call volumes while maintaining quality service standards and positive customer interactions.
  • Document calls accurately, maintaining organized records for future reference or escalation purposes if needed.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Demonstrate empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Improve customer satisfaction by promptly addressing inquiries and resolving issues.
  • Meeting production, cph, and quality expectations monthly.
  • Avid research skills to ensure I’m giving our providers what they need to resolve their issues.
  • Follow company’s privacy guidelines and CMS’s HIPAA guidelines

Call Center Representative

Humana
08.2020 - 03.2022
  • Successfully handled at least 30 incoming calls a day
  • Identified customer needs to ensure the customer is provided complete and accurate information.
  • Followed confidentiality requirements and laws to ensure information is given only to authorized individuals.
  • Maintained a thorough knowledge of the company’s policies and quidelines
  • Process and access customer claims and status.
  • Process required transactions via mainframe or web-based applications
  • Follow and maintain company regulations and expectations regarding HIPAA guidelines

Education

Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
04.2020

Skills

    Problem solving

    Research

    ICD 9 and 10

    HIPPA Compliance

    Microsoft word

    Microsoft excel

    Cms guidelines

    LCD and NCD knowledge

    Clean desk policy

    Billing and coding

    Time management

    Accuracy

Certification

Medical Billing and Coding certification

Timeline

Provider Service Advocate

Novitas Solutions
03.2022 - Current

Call Center Representative

Humana
08.2020 - 03.2022

Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy

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Brittany Cameron