Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittany Campbell

Decatur,AL

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Virtuox Inc
Decatur, AL
07.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed relationships with existing customers by learning preferences and managing regular communications amongst providers and medical equipment companies.
  • Contacted medical equipment companies in coordination of Continuous positive airway pressure machines.
  • Assist outside sales team with assistance in home sleep study orders, mobile cardiac telemetry, EEG, and pulse oximeters orders for patients.
  • Provided offices with marketing materials for their patients.

Team Leader

Virtuox Inc
Decatur, AL
02.2023 - 07.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards for the AL office and off shores office.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.

Patient Support Representative

Virtuox Inc
Decatur, AL
08.2022 - 02.2023
  • Responded to customer calls and emails to answer questions about products and services. Approx. 120 calls per day.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Server

BlueGill
Spanish Fort, AL
12.2021 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Buffalo Wild Wings
Decatur, AL
02.2018 - 08.2021
  • Ensured optimal guest experience by seating guest and taking orders in a fast-paced environment
  • Trained new servers and familiarized new employees with company culture
  • Resolved customer complaints
  • Enhanced skills in customer service, teamwork, and communication.

Education

Bachelor of Science Degree in Professional Health Science - Healthcare Management

University of South Alabama
Mobile, AL
12.2022

Skills

  • Microsoft Office Suites: Word
  • Excel
  • Access
  • PowerPoint
  • Outlook
  • Publisher
  • Spreadsheets
  • Social media
  • Informatics

Certification

MedCA Certification in Phelbotomy: August 23, 2023

  • PT - Phlebotomy Technician

American Heart Association

  • BLS Provider

References

Upon Request

Timeline

Inside Sales Representative

Virtuox Inc
07.2023 - Current

Team Leader

Virtuox Inc
02.2023 - 07.2023

Patient Support Representative

Virtuox Inc
08.2022 - 02.2023

Server

BlueGill
12.2021 - 08.2022

Server

Buffalo Wild Wings
02.2018 - 08.2021

Bachelor of Science Degree in Professional Health Science - Healthcare Management

University of South Alabama

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Brittany Campbell