Brittany Carmichael
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance guest satisfaction through effective problem-solving and clear communication. Skilled in cash handling and training staff, consistently fostering a collaborative environment that drives operational success and boosts employee morale.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Member
Chic-Fil-A
11.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Swing Manager
McDonald's
05.2017 - 11.2024
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Orchestrated positive customer experiences by overseeing every area of guest operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager
Dairy Queen Grill & Chill
04.2012 - 05.2017
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
BBA - Accounting
Saginaw Valley State University
12-2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Cash handling
- Leadership qualities
- Multitasking
- Training and mentoring
Certification
Ser-Safe Certified February 2024
Timeline
Team Member
Chic-Fil-A
11.2024 - Current
Swing Manager
McDonald's
05.2017 - 11.2024
Assistant Manager
Dairy Queen Grill & Chill
04.2012 - 05.2017
BBA - Accounting
Saginaw Valley State University
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