BRITTANY CARROLL
Louisville,KY
Summary
Dynamic director-level leader with a proven track record in building and scaling high-performing multi-channel sales organizations. Experienced delivering SaaS and AI-technology driven business solutions through consultative, solution-based selling, enabling customer acquisition, retention, and operational efficiency. Led digital and E-Commerce driven sales channels, driving conversion optimization and scalable customer acquisition,
Overview
2027
2027
years of professional experience
Work History
Sales Director, Business Development
T-Mobile
Louisville, KY
07.2020 - Current
- Directed operations of inbound, outbound, and chat business sales channels, ensuring effective communication and service delivery in a virtual setting.
- Designed and executed the foundational structure of a virtual SMB, Mid-Market and Enterprise sales organization, instituting effective operating rhythms and leadership protocols.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Analyzed workflows and instituted process changes that significantly boosted productivity in diverse departments.
- Engineered performance frameworks and coaching models, integrating incentive strategies aimed at maximizing team productivity and engagement.
- Developed and executed new hire and ongoing training programs for managers, coaches, team leads and frontline.
- Directed cross-functional teams to accomplish project milestones and ensure delivery of high-quality results.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Consolidated vendors and renegotiated contracts to optimize costs.
Business Sales Manager
Sprint
Louisville, KY
09.2014 - 05.2020
- Led strategic sales initiatives, driving revenue growth through targeted market analysis.
- Managed high-performing sales teams, fostering professional development and exceeding targets.
- Developed and implemented training programs, enhancing team performance and product knowledge.
- Led cross-functional business sales teams to enhance customer engagement and satisfaction initiatives.
- Implemented strategies for sales funnel management aimed at enhancing lead generation and improving conversion rates.
- Collaborated with marketing teams to align campaigns with sales objectives and strategies.
- Surpassed sales targets consistently by implementing strategic planning and executing targeted sales initiatives.
- Resolved customer relations issues effectively, fostering quick resolutions and promoting overall client satisfaction.
- Spearheaded collaboration with marketing teams to design targeted promotional campaigns.
- Fostered relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Evaluated sales processes to identify inefficiencies, leading to optimized workflows and enhanced productivity.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Conducted regular training sessions to equip team members with product knowledge and sales techniques.
- Implemented CRM systems to track customer interactions and optimize follow-up procedures for enhanced lead conversion rates.
- Established strong relationships with key industry influencers, creating valuable networking opportunities.
- Negotiated profitable contracts to secure long-term clients and increase recurring revenue streams.
Senior Enterprise Account Manager
Sprint
Louisville, KY
2006 - 2014
- Cultivated strong relationships with key enterprise clients to drive customer retention and satisfaction.
- Developed strategic account plans aligned with client goals to enhance service delivery and product utilization.
- Collaborated with cross-functional teams to streamline solutions that meet unique business needs of enterprise clients.
- Led contract negotiations, ensuring favorable terms while safeguarding company interests and client requirements.
- Mentored junior account managers, fostering skill development and enhancing team performance in client engagements.
- Implemented best practices for account management processes, resulting in improved efficiency and client communication.
- Presented quarterly business reviews to executive stakeholders, showcasing value delivered and identifying future initiatives.
- Built long-term client relationships that strengthened retention and expanded account revenue through consultative selling strategies.
- Leveraged partnerships with technical support, implementation, and customer success teams to ensure seamless onboarding and service delivery for Enterprise clients.
- Improved overall account performance by implementing tailored strategies based on data-driven insights and thorough analysis of client objectives.
Education
Bachelor of Science -
University of Louisville
Louisville, KYSkills
- B2B Sales Strategy Development
- SMB, Mid-Market and Enterprise Contract Sales
- SaaS Solution Selling
- Leadership & Frontline Training Development
- Performance & KPI Management
- Customer Acquisition and Retention Strategy
- Cross-Functional Collaboration
- Performance Tracking and Evaluation
- Funnel Management
- Sales Operation Strategy
- Project Planning and Implementation
- Digital and E-Commerce Marketing
- AI Insights and Analytics
- CRM Management
- Vendor Management
- Competitive Analysis
Accolades
- President's Club Winner
- 4x Winner's Circle Winner
- 3x MVP Award (Frontline Nominated)
Timeline
Sales Director, Business Development
T-Mobile
07.2020 - Current
Business Sales Manager
Sprint
09.2014 - 05.2020
Senior Enterprise Account Manager
Sprint
2006 - 2014
Bachelor of Science -
University of Louisville