Brittany Carter
Dallas
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor
Legends Hospitality LLC
Arlington
09.2022 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to ensure smooth service delivery at events.
- Trained and mentored staff on customer service best practices.
- Coordinated logistics for food and beverage services during events.
- Monitored inventory levels and placed orders to maintain stock availability.
- Established safety protocols to ensure compliance with health regulations.
- Addressed guest complaints promptly to improve satisfaction.
CSR, Sales
Concentrix
Dallas
06.2025 - 09.2025
- Managed customer inquiries through phone and chat support channels.
- Assisted customers with product selection and purchase processes.
- Resolved customer complaints by identifying issues and providing solutions.
- Collaborated with team members to streamline sales processes effectively.
- Documented customer interactions in the internal CRM system accurately.
Package Handler
FedEx:Ground
Irving
09.2024 - 09.2025
- Loaded and unloaded packages onto delivery trucks efficiently.
- Sorted packages by destination using handheld scanners.
- Operated conveyor systems to move packages through processing areas.
- Maintained safety protocols while handling heavy packages daily.
- Collaborated with team members to ensure timely package delivery.
- Inspected packages for damage and reported issues promptly.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in training new employees on package handling processes.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Lead Manager
Smoothie King
Dallas
04.2021 - 04.2022
- Supervised daily operations ensuring high-quality smoothie preparation and customer service.
- Trained staff on product knowledge and operational standards to enhance team performance.
- Managed inventory levels and ordered supplies to maintain efficient store operations.
Education
Associate of Applied Science - Criminology
Remington College
Garland, TX 10.2006 - 11.2008
Lincoln High School
Dallas, TexasSkills
- Operations management
- Inventory management
- Inventory control
- Quality assurance
- Quality control
- Safety compliance
- Safety protocols
- Project coordination
- Processes and procedures
- Documentation and reporting
- [Software] experience
- Team leadership
- Staff training
- Training and mentoring
- Time management
- Problem solving
- Decision-making
- Effective communication
- Verbal and written communication
- Presentation skills
- Documentation and reporting
- Operational analysis
Timeline
CSR, Sales
Concentrix
06.2025 - 09.2025
Package Handler
FedEx:Ground
09.2024 - 09.2025
Supervisor
Legends Hospitality LLC
09.2022 - Current
Lead Manager
Smoothie King
04.2021 - 04.2022
Associate of Applied Science - Criminology
Remington College
10.2006 - 11.2008
Lincoln High School