Brittany Castelli
Peru
Summary
Dedicated claims associate with a strong background in customer communication and problem-solving. Known for meticulous attention to detail and effective collaboration, contributing to improved claim processing and client satisfaction.
Overview
17
17
years of professional experience
Work History
Claim Associate
State Farm
Bloomington
11.2024 - Current
- Processed claims by reviewing documentation and assessing coverage eligibility.
- Communicated with clients to gather necessary information for claim evaluation.
- Investigated claim discrepancies by collaborating with underwriters and adjusters.
- Educated clients on policy details and claim procedures to ensure understanding.
- Assisted in resolving customer inquiries related to claims and policies effectively.
- Collaborated with team members to improve workflow efficiency within the department.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
Lead Teller
Financial Plus Credit Union
Peru
02.2015 - 11.2024
- Open new accounts for members (IRAs, CDs, Savings, Checking)
- Assist members with transactional needs and account services
- Maintained daily operational standards, including balancing cash recyclers, capturing items, identifying counterfeit currency, detecting fraudulent checks, and balancing ATM.
- Protected credit union from risks by accurately completing CTR reports, suspicious activity reports, Regulation CC holds, and following robbery procedures.
- Daily vault balancing and ordering/shipping money for the branch
- Executed branch opening and closing procedures, ensuring security and operational readiness. the branch with proper opening/closing procedures
- Assist tellers with approving/denying check cashing/deposits
Assistant Branch Manager
First Federal Savings Bank
Ottawa
02.2009 - 02.2015
- Managed a team of 8 employees
- Supervised teller balancing and assisted tellers with procedural questions to ensure accuracy and compliance
- Maintained daily operational standards (balancing ATM, balancing vault, making sure all tellers balanced their drawers and assist with finding shortages
- Scheduled and verified employee timecards
- Facilitated timely ordering and shipping of teller cash for operational efficiency as needed
- Assisted customers with requests and/or complaints
- Promoted exploration and utilization of bank products to enhance customer financial benefits and service experience
- Motivated staff to achieve individual goals as well as corporate goals
Education
High School Diploma -
Lasalle Peru Township HIghschool
La Salle, IL05-2004
Skills
- Claim processing
- Coverage assessment
- Documentation review
- Records management
- Customer communication
- Relationship management
- Team collaboration
- Attention to detail
- Time management
- Problem-solving skills
Timeline
Claim Associate
State Farm
11.2024 - Current
Lead Teller
Financial Plus Credit Union
02.2015 - 11.2024
Assistant Branch Manager
First Federal Savings Bank
02.2009 - 02.2015
High School Diploma -
Lasalle Peru Township HIghschool