Shkeria Weaver
Albany,United States
Summary
Seasoned Claims Processor with extensive knowledge of billing, collections, and fiduciary management. Evaluates online entry, error correction, and quality control review for final adjudication of claims. Strong business and financial acumen ensures efficient operations. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claim Associate
Progressive
Albany, GA
02.2022 - Current
- Reviewed and processed incoming documents to ensure accuracy of information.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Investigated and resolved complex claim issues, such as eligibility, coverage, and payment discrepancies.
Senior Automotive Title Clerk
Department of Revenue
Albany , GA
02.2020 - 02.2022
- Performed verification of title documents to ensure completeness and correctness.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
Front End Operations Specialist
Harvey's Supermarket
Albany, GA
11.2014 - 02.2020
- Provided technical assistance to customers when needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Conducted weekly audits to ensure compliance with company policies and procedures.
- Operated point-of-sale system efficiently and accurately while processing customer purchases.
Education
Some College (No Degree) - Business Administration
Albany Technical College
Albany, GASkills
- Claims Processing
- Insurance knowledge
- Policy Interpretation
- Claims Investigation
- Transactions reconciliation
- Payments posting
- Billing Software
- Document Control
- Payment and Investigation Escalations
- Insurance Claim Forms Review
- Customer Service
- Claims review
Certification
- Sales Licenses - Progressive Ext. Oct. 2023
- Notary Public - State Of Georgia Exp.2025
- Financial Coordinator - DDS Success Ext. Mar. 2020
Timeline
Claim Associate
Progressive
02.2022 - Current
Senior Automotive Title Clerk
Department of Revenue
02.2020 - 02.2022
Front End Operations Specialist
Harvey's Supermarket
11.2014 - 02.2020
- Sales Licenses - Progressive Ext. Oct. 2023
- Notary Public - State Of Georgia Exp.2025
- Financial Coordinator - DDS Success Ext. Mar. 2020
Some College (No Degree) - Business Administration
Albany Technical College
Similar Profiles
Colton JekotColton Jekot
Customer Service Representative at ProgressiveCustomer Service Representative at Progressive
Telisha SaundersTelisha Saunders
Sales Agent at ProgressiveSales Agent at Progressive
Lashaunda HandsfordLashaunda Handsford
central loss report representative at Progressivecentral loss report representative at Progressive