Daryl Mack
Maricopa,AZ
Summary
Professional with experience in claims processing and customer service, ready to contribute to team-oriented environment. Skilled in evaluating and processing claims efficiently, with strong focus on accuracy and compliance. Known for collaboration, adaptability, and delivering consistent results. Adept at navigating complex situations and providing solutions that meet both client and organizational needs.
Overview
13
13
years of professional experience
Work History
Claim Associate
State Farm Mutual Auto Ins.
01.2023 - Current
- Answer inbound calls and make outbound calls to customers, body shops, attorney offices and other insurance carriers in a fast-paced call center environment
- Investigate auto claims for compliance and completion
- Applying policy coverage to customers
- Accurately documenting the claim file
- Create and issue settlement payments to customers, lienholders, and other beneficiaries
Owner/Manager
Mack’s Super Shine LLC
01.2022 - Current
- Designed website for business and created a point-of-sale funnel through payment options; ex PayPal, Apple Pay, Credit/Debit
- Markets home and auto products on social media outlets for maximum exposure and traffic to generate more revenue
- Ship newly purchased items to customers within the US via USPS
- Deliver products to customers in the Phoenix Metro area
Inside Property Adjuster
Allstate Insurance
01.2021 - 01.2021
- Conducted a detailed review of property damage and wrote an estimate to capture the extent of damage
- Reviewed policy and decide how coverage applies and provide customer with detailed explanation of both the estimate and the policy
- Answered additional questions regarding Allstate policy and other products
Loan Advisor, Collections
Bridgecrest/DriveTime
01.2020 - 01.2021
- Made external and received internal calls regarding customer account information
- Verified account information for accuracy
- Answered additional questions regarding Bridgecrest.com and other products
- Collected past due payments and negotiated potential payment plans based on customer financial needs
- Created payment arrangements for customers requiring additional time paying past due payments
- Educated customers on Interest loans and how to avoid additional fees
Baggage Resolution Specialist
American Airlines
01.2015 - 01.2019
- Received incoming calls to customers regarding baggage delays, losses, damage, or missing items
- By request of management, managed Social Media complaints with the highest urgency of customer satisfaction in a timely manner
- Processed bank information for customer’s settlements living internationally
System Support Specialist
American Airlines
01.2012 - 01.2015
- Assisted with operational issues such as: aircraft routing, passenger check-in problems and reservation reissues
- Monitored important cities focusing on rebooking and rerouting passengers due to air traffic delays and aircraft maintenance while maintaining important connections that impact the flow of airport operations
- Assisted airports with virtual check-in when systems are down due to software related problems and power outages
- Provided aid to customer service agents and other airline employees in an aspect that is related to general airport operations
User Acceptance Tester (Kiosk, Gate Reader, QIK)
American Airlines
- Attend weekly meetings to analyze and prioritize data provided by management regarding software issues
- Identify software malfunctions and make corrections to increase productivity
- Able to recreate user problems to resolve operating difficulties
- Support other departments such as Reservations/RAC for system software A/P testing as needed
- Trouble shooting and problem solving internally and externally
- Conduct random station visits, interacting with managers and customer service agents about problems or concerns regarding new systems once released
- Flexibility in accepting additional hours to complete assigned projects
Education
Broadcast Journalism - Digital Communications And Media
Bowie State University
Bowie, MD05.2008
Associates Degree - General Studies
Allegany College of Maryland
Cumberland, MD05.2005
Diploma -
John’s Kennedy High School
Silver Spring, MD2000
Skills
- Claims
- Claims processing
- Claims review
- Payments posting
- Documentation processing
- Microsoft office
- Teamwork and collaboration
- Active listening
- Decision-making
- Critical thinking
Timeline
Claim Associate
State Farm Mutual Auto Ins.
01.2023 - Current
Owner/Manager
Mack’s Super Shine LLC
01.2022 - Current
Inside Property Adjuster
Allstate Insurance
01.2021 - 01.2021
Loan Advisor, Collections
Bridgecrest/DriveTime
01.2020 - 01.2021
Baggage Resolution Specialist
American Airlines
01.2015 - 01.2019
System Support Specialist
American Airlines
01.2012 - 01.2015
User Acceptance Tester (Kiosk, Gate Reader, QIK)
American Airlines
Broadcast Journalism - Digital Communications And Media
Bowie State University
Associates Degree - General Studies
Allegany College of Maryland
Diploma -
John’s Kennedy High School
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