Kristi Reeser
Bloomington,IL
Summary
Driven Claim Associate and customer service professional with insurance agency experience. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Claim Associate
State Farm
Bloomington
07.2020 - Current
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Provided mentorship to junior associates through skill development sessions aimed at enhancing overall team capabilities.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Expedited claim resolutions by effectively negotiating with clients, legal representatives, and other stakeholders.
- Maintained comprehensive knowledge of insurance products and regulations to provide informed guidance during the claims process.
Banking Customer Service Representative
State Farm Bank
Bloomington, IL
07.2005 - 07.2020
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Claim Service Representative
State Farm
Bloomington, IL
05.1998 - 07.2005
- Increased customer satisfaction by efficiently managing and resolving insurance claims.
- Improved claim resolution times with thorough investigation
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Managed a high-volume workload, prioritizing tasks for efficient claim processing.
Education
Certificate - Travel
Boyd School
Pittsburgh, PA02.1987
High School Diploma -
Bloomington High School
Bloomington, IL06.1986
Skills
- Organizational Skills
- Empathy and Compassion
- Decision Making
- Insurance Knowledge
- Attention to Detail
- Continuous Learning
- Claims Review
- Claims
- Teamwork and Collaboration
- Claims Adjustment
- Teamwork Abilities
- Problem Solving
- Critical Thinking
- Professionalism
- Claims Investigation
- Customer Service
- Time Management
- Claims Processing
loves to plant flowers
I enjoy planting flowers around my home and in containers through out the year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claim Associate
State Farm
07.2020 - Current
Banking Customer Service Representative
State Farm Bank
07.2005 - 07.2020
Claim Service Representative
State Farm
05.1998 - 07.2005
Certificate - Travel
Boyd School
High School Diploma -
Bloomington High School