COURTNEY MCSPADDEN

I am a proactive claim associate seeking a position on a professional level.

I was apart of the claims capacity assist project team. I made a positive impact on this team by settling claims and lowering claim specialist work load. I also made a positive impact to our customers by contacting customers in a timely matter, settling their claims, and making the total loss process seamless.

I am currently apart of the aged salvage project team. Moving aged claims with aged salvage forward and solving issues within to increase revenue for State Farm.

I am known for my excellent customer service and have been recognized by customers, team members, agents, and managers.

I also have a background in sales where I have a proven track record of meeting and exceeding sales objectives.

• Sales Representative, Hail Poppers, 03/01/18, Present, Sold PDR services to large dealerships and retail customers, Communicated with insurance companies, holding them accountable, and following up with them every step of the process, Main point of contact for insurance companies and large car dealerships to make sure the process of repairing the cars was seamless, Handled payroll for all my accounts.
• Promoter, Elite Events, 10/01/16, Present, Help coordinate the planning process for corporate events, Hands on for events to make sure everything went according to customers' plan, Sold products for each event providing excellent customer service., Managed relationships with external vendors providing services related to promotions.
• Bartender, Hooters, 07/01/16, Present, Focused on increasing sales and meeting monthly goals for the company, Awarded for having the best customer service and selected to train others to do the same, Attentive to customers and encouraging conversation while learning to relate to anyone, Took all inbound phone calls for company and scheduled events., Kept bar organized and clean during busy hours.
• Claim Associate, State Farm, Richardson, TX, 09/01/22, Present, Excellent customer service, Time management, Settle claims, Apart of claims capacity assist/claim specialist assist, Solve claim issues, Payment issuance, Knowledge of state jurisdictions/ claim process, Move salvage forward to increase revenue, Aged salvage project team, Team player/resourceful, Handled cash drawer accurately throughout shift including opening and closing out register each day.

• Dallen Pritchett
• Larry Boles
• Steve Flick, 214-938-5000
• Mary Cappadonna, 817-681-2502