Robert M Smith III
Bloomington,IL
Summary
Sales and customer service professional with a history of exceeding targets and driving revenue growth. Demonstrates strong interpersonal skills and a commitment to customer satisfaction. Proven ability to enhance team performance and deliver exceptional service in dynamic sales environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Claim Associate
State Farm
Bloomington, Illinois
10.2024 - 04.2026
- Managed high volumes of claims within a fast-paced environment.
- Processed and evaluated claims according to company guidelines, ensuring compliance and accuracy.
- Utilized claims management software to track and update case statuses efficiently.
- Guided customers through claim requirements and necessary documentation.
- Maintained detailed records of claims and customer interactions to support efficient case management.
- Resolved customer inquiries swiftly to enhance satisfaction and support claim resolutions.
Intake Worker
PATH
Bloomington, Illinois
01.2016 - 09.2024
- Conducted thorough intake interviews to gather accurate information, resulting in improved client satisfaction.
- Coordinated communication among clients, service providers, and community resources to facilitate access to necessary services.
- Conducted comprehensive client assessments to determine service eligibility.
- Maintained comprehensive case records to ensure compliance with organizational standards and support client services.
Temp Worker
Spherion Staffing
Bloomington, Illinois
09.2023 - 01.2024
- Streamlined document management processes, enhancing retrieval efficiency
and reducing errors. - Completed clerical tasks to support daily operations including filing, copying, and distributing mail.
- Maintained digital and physical files for projects, business records and
customer accounts.
Consumer Banking Representative
PNC Bank, NA
Bloomington, Illinois
03.2002 - 07.2007
- Educated clients on products and services, enhancing banking experience and promoting financial literacy.
- Assisted customers with account inquiries and transactions, ensuring prompt, accurate service.
- Resolved customer complaints by identifying root causes, implementing effective solutions to improve satisfaction.
- Led initiatives to uncover cross-selling opportunities, increasing branch sales growth and strengthening customer retention.
- Promoted digital banking tools to educate customers about self-service options, reducing branch traffic.
- Ranked in the top one-third of the company for account openings and sales of ancillary products.
- Processed loan applications, verifying documentation for accuracy and regulatory compliance.
- Conducted outbound calling and needs assessments, generating qualified referrals and sales.
Education
Associate of Arts - Psychology
Heartland Community College
Normal, IL05-2012
Skills
- Claims processing
- Organizational skills
- Attention to detail
- Problem solving
Certification
- P&C Licenses in GA, FL, TX, LA
Timeline
Claim Associate
State Farm
10.2024 - 04.2026
Temp Worker
Spherion Staffing
09.2023 - 01.2024
Intake Worker
PATH
01.2016 - 09.2024
Consumer Banking Representative
PNC Bank, NA
03.2002 - 07.2007
Associate of Arts - Psychology
Heartland Community College