MELINDA YORK
Summary
Experienced with claims processing, ensuring accurate and timely resolution of claims. Utilizes analytical skills to assess and address claim discrepancies effectively. Knowledge of industry standards and regulatory requirements to maintain compliance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Claim Associate
CNC Catastrophe & National Claims
09.2023 - 11.2024
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
- Maintained comprehensive knowledge of insurance products and regulations to provide informed guidance during the claims process.
Licensed Cosmetologist
Salon Cuttinup
03.2015 - 09.2024
- Increased salon revenue through effective upselling of products and services.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Customer Service
T-Mobile
02.2021 - 09.2023
- Assisted and motivated associates to deliver excellent customer service daily.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
Quality Assurance
Walmart
09.2018 - 08.2019
- Completes work assignments and priorities
- Complies with company policies, procedures, and standards of ethics and integrity
- Maintains and documents inventory of salvaged, donated, and less than case freight
- Maintains quality and accuracy of inventory
- Prepares, reviews, and analyzes reports
Education
License Adjuster
State FarmSkills
- Claims processing
- Claims investigation
- Policy interpretation
- Claims
- Documentation processing
- Effective communication
- Relationship building
- Teamwork skills
Timeline
Claim Associate
CNC Catastrophe & National Claims
09.2023 - 11.2024
Customer Service
T-Mobile
02.2021 - 09.2023
Quality Assurance
Walmart
09.2018 - 08.2019
Licensed Cosmetologist
Salon Cuttinup
03.2015 - 09.2024
License Adjuster
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