Brittany Celski
Chisago City,MN
Summary
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Chisago County Sheriffs Office
06.2023 - Current
- Managed emergency calls, ensuring rapid and accurate response to critical situations.
- Coordinated communications between first responders and citizens during high-pressure incidents.
- Utilized Computer-Aided Dispatch (CAD) systems for efficient call tracking and resource allocation.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Access and daily use of Portals
- Proficient use of Rapid SOS and Rapid Deploy.
- Enter, modify and clear warrants using Portals, MGA and RMS.
Owner/Operator
Brittany's Daycare
07.2015 - 06.2023
- Managed budgets, receipts, payments and all other clerical tasks.
- Cared for 10 children on a daily basis.
- Licensed provider, stayed in accordance with licensing laws.
Customer Service Representative
Priority Courier Experts
05.2010 - 05.2015
- Answer 100+ phone calls a day.
- Assist dispatch with customer orders/issues.
- Sorted and completed drivers daily paperwork using Excel.
- Entered orders in a timely manner.
Education
High School Diploma -
White Bear Lake High School
White Bear Lake, MNAssociate's Degree - Criminal Justice
MN School of Business
12.2013
Skills
- Excellent customer service skills, works well under stress, history of taking 100 on a daily basis, daily use of Microsoft Office, Word, Excel, RMS, CAD systems and Portals I hold exceptional speaking skills, get jobs done in timely manner
Organizations
Chisago County Sheriff’s Office Foundation - President
- Organize award ceremonies.
- Beneficial fundraisers.
- Organize recognition weeks ie Police Week, Corrections Week, Public Safety Communicator Week.
Timeline
911 Emergency Dispatcher
Chisago County Sheriffs Office
06.2023 - Current
Owner/Operator
Brittany's Daycare
07.2015 - 06.2023
Customer Service Representative
Priority Courier Experts
05.2010 - 05.2015
Associate's Degree - Criminal Justice
MN School of Business
High School Diploma -
White Bear Lake High School