Sheryl L. Anzalone
Schenectady,NY
Summary
I am a proactive and goal-oriented professional with excellent interpersonal and time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive success and contribute to individual and organizational growth. I value being a supportive, empathetic, and encouraging teacher. I have been practicing yoga for over 20 years. The principals of yoga resonate with my constant striving for balance and strength in all areas of life. As an exercise enthusiast and a lifelong student, I am excited to continue to learn and share knowledge to assist others work through any challenges they may be experiencing through consistent movement and motivation, and at times, stillness.
Overview
10
10
years of professional experience
Work History
Grocery Teammate
Market 32
Colonie, NY
09.2025 - Current
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Stocked shelves efficiently, ensuring optimal product availability and organization.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Supported store management by performing additional tasks as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Benefits Technology Specialist
Austin & Co, Inc./Alera Group
Albany, NY
03.2019 - Current
- I was promoted quickly from COBRA Specialist/Technical Assistant to Benefits Technology Assistant to my current role.
- Led benefits technology implementation projects for clients.
- Studied client requirements, developing and implementing solutions that fit with expectations.
- Provided training and support to clients, improving user efficiency and minimizing time spent on follow-up questions.
- Analyzed system performance data to identify trends and recommend enhancements for improved functionality.
- Established and maintained strong vendor relationships, ensuring alignment with organizational goals and effective service delivery.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Provided exceptional customer service by troubleshooting issues promptly and accurately resolving problems.
- Managed client expectations of support and technology functionality in order to provide positive user experience.
- Collaborated with other departments to identify and resolve client issues.
- Kept current on emerging technologies for potential integration, aligning with organizational goals and objectives.
- Conducted weekly review of integrated files and data exchange information.
COBRA and Retiree Benefits Administrator
Rose & Kiernan, Inc
East Greenbush, NY
02.2017 - 03.2019
- I was promoted from Receptionist to RKXchangeBenefits Administrator to COBRA and Retiree Administrator within two years based on learning skills and information retention.
- Administered employee benefits programs, ensuring compliance with regulations and policies.
- Conducted comprehensive benefits audits to ensure compliance with federal and state regulations, mitigating risk of non-compliance.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Collaborated with HR to streamline benefits enrollment processes and enhance user experience.
- Assisted employees and former employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Compiled and mailed COBRA packets to individuals
- Reviewed returned COBRA paperwork for accuracy and completeness.
- Resolved employee benefits issues promptly, maintaining high levels of trust and satisfaction.
- Worked closely with benefit carriers, developing strong relationships
- Collected payments from COBRA qualified beneficiaries and reconciled client accounts monthly.
Member Services Representative
Sidney Albert Albany JCC
Albany, NY
02.2016 - 03.2019
- Coordinated membership enrollment processes, ensuring accurate data entry and compliance with policies.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with members and staff.
- Developed and maintained strong relationships with members to foster community engagement and loyalty.
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Resolved member inquiries efficiently.
- Responded to member requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with members.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
- Assisted with organizing and running member events that enhanced engagement and showcased the value of membership benefits.
Temp Medicare Sales/Member Service Representative
CDPHP
Albany, NY
08.2016 - 02.2017
- Drove customer engagement through tailored product and solution-oriented discussions.
- Attended comprehensive product knowledge sessions, enhancing team capabilities in competitive selling environments.
- Utilized CRM software to track customer interactions and maintain organized records of all transactions.
- Initiated cold calls and outreach efforts, acquiring new customers within targeted markets segments.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
Education
200 Hour Yoga Teacher, Yin Yoga, And Pranayama -
Yoga Renew
Hoboken05-2026
NYS Life, Accident, And Health Insurance Agent -
Mildred Elley
Albany, NY06-2020
Bachelor of Arts - Art History, minor in Fine Arts
University At Albany
Albany, NY05-2011
Associate of Science - Fine Arts
Hudson Valley Community College
Troy, NYCosmetology -
The Orlo School of Hair Design And Cosmetology
Skills
- Customer Service/Satisfaction: Over 25 years of experience in various industries
- Effective multitasking and time management
- Utilizes critical and creative thinking
- Self-motivated and dependable
- Compelling attention to detail, organization, and structure
- Able to work in fast-paced, high-stress situations with efficiency
- Problem solving: Thoroughly and punctually resolving client issues/complaints, working with Human Resources professionals to address employee benefits billing/enrollment concerns
- Accounting: Financial accounts adjustments, reconciliation, generating monthly reports, basic knowledge of various payroll systems (Paylocity, UKG, etc)
- Computer skills: Proficiency in Employee Navigator, various CRM databases (EPIC, TAM, FACETS, etc), research, data entry, data collection, documentation, Microsoft Office including Word, PowerPoint, Excel, and Outlook, AI tools, technical support, system implementation, testing and troubleshooting, report generation
- Organization: Meticulous and methodical in outlining daily tasks for completion
- Communication: Polite and professional, operating a multi-line phone system, directing incoming calls, relaying messages, taking reservations, making appointments, active listening, effective communication
- Sales: Skilled at assessing consumer needs, “upselling,” completed Sandler “Sales for Professionals” training
- Training: Experience training new employees and HR professionals for clients in a variety of areas/jobs/tasks
- Ordering, shipping, and receiving: placing large orders in a timely manner, making sure incoming and outgoing mail, packages, and shipments go to the proper destination
Timeline
Grocery Teammate
Market 32
09.2025 - Current
Benefits Technology Specialist
Austin & Co, Inc./Alera Group
03.2019 - Current
COBRA and Retiree Benefits Administrator
Rose & Kiernan, Inc
02.2017 - 03.2019
Temp Medicare Sales/Member Service Representative
CDPHP
08.2016 - 02.2017
Member Services Representative
Sidney Albert Albany JCC
02.2016 - 03.2019
200 Hour Yoga Teacher, Yin Yoga, And Pranayama -
Yoga Renew
NYS Life, Accident, And Health Insurance Agent -
Mildred Elley
Bachelor of Arts - Art History, minor in Fine Arts
University At Albany
Associate of Science - Fine Arts
Hudson Valley Community College
Cosmetology -
The Orlo School of Hair Design And Cosmetology