Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Cha

Portland,Oregon

Summary

A detailed-oriented, self-initiative and driven individual with strong organizing skills who is seeking for a full-time front desk position that will allow me to apply my 5+ years of customer service experience and professionalism as support towards administration work.

Overview

6
6
years of professional experience

Work History

Front Desk & Customer Service Rep (3+ Years)

WrappedbyVinny
10.2020 - 09.2023
  • Answered 20-30 phone calls per day regarding quotes and inquiries for vinyl wrap, window tint, etc.
  • Scheduled and confirmed customer appointments including business meetings.
  • Marketed and advertised for Automotive, Commercial and/or Residential services online or in-person.
  • Collected deposits and payments from customers.
  • Completed data entry and filing to keep records updated for convenient access.

Host/Busser (1 Year)

Thai Bloom
08.2021 - 12.2021
  • Developed excellent relationships with managers and fellow team members to support team success and encourage a positive work environment.
  • Opened and closed restaurant by following procedures.
  • Maintained cleanliness of the restaurant to ensure a pleasant experience for customers.
  • Answered inquiries mannerly and provided menu recommendations to suit customer preferences.
  • Worked efficiently, communicated with staff and sought for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

College Tutor (3 Years)

Parkrose High School
09.2017 - 09.2020
  • Managed and kept track of 10 or more students per class period for one-on-one updates on student grades, grade recovery, and future college plans.
  • Assisted with helping students navigate their path to college and understanding college requirements.
  • Supported students with helpful study habits such as using organizational planners to keep track of assignments and tests, effective note taking by using Cornell Note method, and utilizing grade tracking templates to analyze class grades.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

Customer Service Cashier (4 Months)

Ocha Tea Corner
03.2019 - 07.2019
  • Having customer awareness to handle concerns quickly and escalated major issues to supervisor.
  • Utilized POS system to process 50 or more orders daily as well as accurately handle customer cash and credit card transactions.
  • Handled cash with high integrity and accuracy to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Associate of Arts -

Portland Community College
Portland, OR
06.2019

High School Diploma -

Parkrose High School
Portland, OR
06.2016

Skills

  • Independent and Self-Initiative
  • Willingness to Learn
  • Dependable and Responsible
  • Great Teamwork
  • Well Organized
  • Customer Service Excellence
  • Front Office Support
  • Work Task Prioritization
  • Verbal and Written Communication
  • Type avg of 60 Words Per Minute

References

Parkrose High School

  • Nerissa Ediza (503) 984- 1605
  • Jamie Saelee (503) 880- 5717


Thai Bloom

  • Silvia Xiong (971) 867- 0080


WrappedbyVinny

  • Vinny Nguyen (971) 337- 8435

Timeline

Host/Busser (1 Year)

Thai Bloom
08.2021 - 12.2021

Front Desk & Customer Service Rep (3+ Years)

WrappedbyVinny
10.2020 - 09.2023

Customer Service Cashier (4 Months)

Ocha Tea Corner
03.2019 - 07.2019

College Tutor (3 Years)

Parkrose High School
09.2017 - 09.2020

Associate of Arts -

Portland Community College

High School Diploma -

Parkrose High School

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Brittany Cha