Magdalena Torres Perez
Cicero,IL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service Rep./Front Desk Receptionist
Chicagoland Retinal Consultants
05.2014 - 02.2015
- Assisted patients with appointment scheduling and inquiries to enhance overall service experience.
- Managed incoming calls and provided accurate information regarding services and procedures.
- Maintained patient records using electronic health record systems to ensure data accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dental Assistant
Eugene C Decker DDS PC
04.2013 - 06.2013
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained a clean, organized work environment.
- Scheduled appointments and managed patient records efficiently.
- Supported dental team by providing chairside assistance during treatments.
- Operated dental equipment, including X-ray machines, with precision.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Care Representative
Katz Law Office, LTD
05.2012 - 01.2013
- Assisted in scheduling appointments, coordinating between clients and attorneys to optimize workflow.
- Managed client communications through phone, email, and in-person interactions.
- Trained new staff on customer care protocols, enhancing overall team performance and service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Administrative Assistant
Coldwell Banker
05.2007 - 09.2011
- Managed scheduling and calendar coordination for multiple agent's.
- Assisted in preparation of reports and presentations, ensuring accuracy.
- Handled correspondence and communication with clients and vendors professionally.
- Organized office supplies inventory, optimizing reorder processes effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated communication between clients and real estate agents, improving client satisfaction.
Sales Associate
Deb Shops
08.2006 - 05.2007
- Maintained visual merchandising standards, creating appealing displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems while handling cash and credit payments efficiently.
- Assisted in training new staff on company policies and customer service protocols.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Education
Certification - Dental Assistant
Illinois School of Health Careers
Chicago, IL 10.2012 - 04.2013
High School Diploma -
J. Sterling Morton East High School
Cicero, IL08-2008
Skills
- Customer service
- Attention to detail
- Data entry
- Call center experience
- Administrative support
- Team collaboration
Timeline
Customer Service Rep./Front Desk Receptionist
Chicagoland Retinal Consultants
05.2014 - 02.2015
Dental Assistant
Eugene C Decker DDS PC
04.2013 - 06.2013
Certification - Dental Assistant
Illinois School of Health Careers
10.2012 - 04.2013
Customer Care Representative
Katz Law Office, LTD
05.2012 - 01.2013
Administrative Assistant
Coldwell Banker
05.2007 - 09.2011
Sales Associate
Deb Shops
08.2006 - 05.2007
High School Diploma -
J. Sterling Morton East High School