Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brittany Clem

Lexington,NC
Brittany Clem

Overview

11
years of professional experience

Work History

Preferred Childcare Inc.

Nanny
03.2025 - Current

Job overview

  • Newborn to school-aged children, including supervision, after-school activities, and homework assistance. Developed and implemented engaging educational activities that enhanced children's literacy skills. Prepared nutritious meals and snacks, ensuring a balanced diet for the children. Maintained a clean and organized home environment for the children. Communicated regularly with parents, providing updates on children's progress and addressing any concerns. Possesses CPR/First Aid certification.

Randolph County schools

Substitute Teacher
03.2025 - Current

Job overview

  • Work with students from K4-through 12th grade. I am responsible for maintaining the classroom, follow lesson plans, and support the students learning. I mentor and engage students and encourage conflict resolution. I make sure to comply with and enforce school policies. I get to work with students daily to complete their work and feel accomplished. Most of all make them feel comfortable and safe in their classroom with me.

Wake Forest Baptist Health

Patient Care Advocate
08.2016 - Current

Job overview

  • Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information verification). Handled routine patient inquiries, and problems. Facilitates patient by collecting co-payments, obtaining signatures, making patient type changes, and completing tasks to eliminate delay. Communicated with patients, physician office staff, and other Hospital departments to ensure an exceptional patient experience. Greets patients and processes them through to the appropriate area.

ESS Staffing

Substitute Teacher
10.2024 - 03.2025

Job overview

  • Work with students from K4-through 12th grade. I am responsible for maintaining the classroom, follow lesson plans, and support the students learning. I mentor and engage students, and encourage conflict resolution. I make sure to comply with and enforce school policies. I get to work with students daily to complete their work and feel accomplished. Most of all make them feel comfortable and safe in their classroom with me.

Central Carolina Dermatology

Front Desk
05.2024 - 08.2024

Job overview

  • Responsible for registering patients and updating their insurance and demographic information. Handled routine patient inquiries and problems. Collected co-payments and obtained signatures. Communicated with patients and physician office staff to ensure an exceptional patient experience. Greeted patients and directed them to the appropriate area once arriving and checking in.

Wake Spine and Pain Associates

Front desk and clinical support
04.2023 - 08.2023

Job overview

  • Assisted patients with checking in and out for appointments and procedures. Ensured that follow up appointments and procedures were scheduled. Answered phones and helped patients with scheduling or any medication issue. Worked as a CMA, helped room patients. I would ensure vital signs were done, any updates to their medication list or medical problems. Communicated with the doctor on how patients were doing and any new complaints they might have.

Greensboro Medical Associates

Referral Coordinator
01.2023 - 04.2023

Job overview

  • Handled all outgoing referrals placed within the practice for outside offices. Answered phone calls from referring offices, home health agencies and diagnostic imaging to ensure patient is taken care of. Completed all prior authorizations for all diagnostic imaging and testing. Followed up with referring offices and patients to ensure patients were seen and testing was done.

Randolph County School System

Teacher Assistant
12.2021 - 08.2022

Job overview

  • Assisted teachers in the classroom to create a positive learning environment for the students. Assisted the teachers with small reading and math groups. Provided feedback to the teachers on students performance and progress.

Cornerstone Healthcare

Patient Care Advocate
01.2015 - 08.2016

Job overview

  • Communicates effectively and courteously on the telephone and in person with patients. Provides medical literature and research to the patient, family or health care provider. Assists in resolving issues arising with insurance, including medication approvals. Interacts with patients and their families effectively. Educates the patient in areas where needed. Fulfilled other responsibilities such as: checking in/checking out patients, and making sure they come to appointments and follow-ups.

Education

Trinity High School
Trinity, NC

High School Diploma
06.2008

Skills

Cultivated positive relationships through approachable communication

Supported team members in building reliable processes and fostering trust within the group Collaborated with colleagues to maintain consistent communication and transparency Assisted in resolving conflicts to enhance team cohesion

Cultivated an approachable demeanor to foster positive interactions with colleagues and clients

Oversaw comprehensive schedule management to optimize resource allocation

Facilitated emotional support to enhance individual well-being

Exhibited a positive and dynamic demeanor in all interactions

Executed cleaning and sanitation tasks to maintain hygienic environments Supported team efforts in upholding cleanliness standards Assisted in organizing supplies for efficient cleaning operations

Demonstrated exceptional active listening skills to enhance communication effectiveness

Maintained valid driver's license for operational readiness

Achieved certification in first aid to enhance workplace safety protocols

Promoted safety awareness initiatives to enhance workplace safety culture

Implemented behavior management techniques to foster positive learning environments

Ensured consistent availability of reliable transportation for operational needs

Administered first aid to individuals in need Assisted in maintaining a safe environment during emergencies Supported team members in responding to medical situations effectively

Directed and motivated team members to achieve project objectives

Executed advanced analytical techniques to resolve intricate challenges

Facilitated social integration initiatives to enhance community engagement

Maintained exemplary driving record through adherence to safety regulations and best practices

Maintained valid passport to ensure compliance with travel regulations

Assisted colleagues in navigating challenging situations with patience and tact Supported team dynamics by fostering open communication and understanding Helped resolve conflicts through empathetic listening and constructive feedback

Fostered collaborative relationships to enhance team dynamics

Demonstrated exceptional communication abilities to facilitate effective collaboration

Demonstrated reliability in meeting deadlines and fulfilling commitments

Achieved certification in First Aid and CPR to ensure preparedness for emergency situations

Demonstrated consistent reliability in delivering high-quality results

Demonstrated proficiency in Microsoft Office applications to enhance productivity

Orchestrated comprehensive activity and event planning initiatives

Ensured strict adherence to established routines and protocols

Demonstrated reliability and accountability in all assigned tasks

Executed comprehensive problem-solving strategies to address complex challenges

Cultivated and strengthened professional relationships to enhance collaboration

Cultivated innovative solutions through strategic creative thinking

Applied analytical reasoning to evaluate complex problems and develop effective solutions

Executed strategic decision-making processes to enhance operational efficiency

Oversaw and optimized scheduling processes to enhance operational efficiency

First aid

Reliable

Problem-solving

Timeline

Nanny

Preferred Childcare Inc.
03.2025 - Current

Substitute Teacher

Randolph County schools
03.2025 - Current

Substitute Teacher

ESS Staffing
10.2024 - 03.2025

Front Desk

Central Carolina Dermatology
05.2024 - 08.2024

Front desk and clinical support

Wake Spine and Pain Associates
04.2023 - 08.2023

Referral Coordinator

Greensboro Medical Associates
01.2023 - 04.2023

Teacher Assistant

Randolph County School System
12.2021 - 08.2022

Patient Care Advocate

Wake Forest Baptist Health
08.2016 - Current

Patient Care Advocate

Cornerstone Healthcare
01.2015 - 08.2016

Trinity High School

High School Diploma
Brittany Clem