Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Clinton

Allentown,PA

Summary

Dedicated and results-driven Supervisor with a strong background in leading and managing teams to achieve operational excellence. Skilled in developing efficient workflows, fostering positive team dynamics, and implementing strategies to meet and exceed organizational goals. Proven ability to drive productivity, enhance employee performance, and ensure high levels of customer satisfaction. Adept at problem-solving, decision-making, and providing effective leadership in fast-paced environments. Seeking to leverage experience and expertise to contribute to the success of a dynamic and growth-oriented company.

Overview

10
10
years of professional experience

Work History

Supervisor

RXO
02.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Created operational workflow, identifying and eliminating bottlenecks in daily procedures.

PACKAGE DISPATCH SUPERVISOR/ONROAD SUPERVISOR

UPS
05.2023 - 11.2024
  • Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
  • Supports a collaborative work environment through continuous communication and relationship building.
  • Implements employee personal development plans as required to ensure the continuing professional growth of department personnel. Also, conducts performance evaluations and resolve individual and group performance issues.
  • Ensured all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Directed dispatching, routing, and tracking of over 70 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Responsible to overseeing and assessing daily performance of delivery drivers.
  • Tracked key metrics such as delivery and pick up times, accuracy and safety compliance
  • Enforced safety regulations, conducted safety rides, and observations

PRELOAD SUPERVISOR

UPS
12.2021 - 05.2023
  • Maintained a safe and efficient work area
  • Was responsible for managing up to 40 employees which included day to day operations, safety information, and schedules
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Resolved conflicts between team members and addressed complaints or grievances.

Account Installation Senior Associate

New York Life Insurance (Cigna)
12.2017 - 11.2022
  • Perform high quality analysis of system set-up requests
  • Worked on and maintained dozens of cases at a time
  • Accountable for expeditious and accurate entry of information within applicable administrative systems for all business
  • Participated in special projects
  • Conducted training sessions

Onboarding Specialist

Guardian Life Insurance,
06.2015 - 12.2017
  • Accountable for proactively on-boarding and transitioning clients from notice of sale to the installation team
  • Worked closely with Brokers, Sales, and Underwriting to ensure accuracy and timeliness of the implementation of new coverages
  • Was responsible for 10-20 cases at a time

Education

Bachelor Of Environmental Science -

Kutztown University of Pennsylvania

Skills

  • Effective collaboration skills
  • Willingness to adjust
  • Data interpretation
  • Computer systems proficiency
  • Warehouse management
  • Coordinating urgent deliveries
  • Proficient in task management
  • Dispatch management
  • Training and mentoring
  • Staff management
  • Process monitoring and improvement

Timeline

Supervisor

RXO
02.2025 - Current

PACKAGE DISPATCH SUPERVISOR/ONROAD SUPERVISOR

UPS
05.2023 - 11.2024

PRELOAD SUPERVISOR

UPS
12.2021 - 05.2023

Account Installation Senior Associate

New York Life Insurance (Cigna)
12.2017 - 11.2022

Onboarding Specialist

Guardian Life Insurance,
06.2015 - 12.2017

Bachelor Of Environmental Science -

Kutztown University of Pennsylvania

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