Brittany Clinton
Frisco
Summary
Results-focused onboarding professional with proven track record in streamlining onboarding processes and enhancing new hire experiences. Known for collaborative approach and ability to adapt to changing needs, ensuring smooth transitions for new employees. Skilled in effective communication and organizational development, contributing to team success and high employee satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Onboarding Specialist/ Impounds
Toyota Financial Services
05.2022 - Current
- - Facilitated training programs for new hires up to 15 people, coaching on compliance, negotiation, and problem-solving — mirroring Agile coaching and continuous improvement practices.
- - Coordinated with cross-functional stakeholders (law enforcement, towing companies, vehicle owners) to resolve disputes and streamline impound processes, demonstrating servant leadership and impediment removal.
- - Developed and delivered training materials tailored to multiple learning styles, driving improved team performance and maturity.
- - Provided mentorship and peer support, while building collaborative team culture and strengthening communication across teams.
- Developed financial models to enhance risk assessment processes.
Loss Mitigation Specialist/Trainer Coordinator
Crescent Bank
03.2021 - 01.2022
- - Managed complex insurance claim cases, coordinating with policyholders, agents, and adjusters — ensuring transparency, alignment, and smooth communication across stakeholders.
- - Negotiated settlements and guided claimants through resolution processes, practicing facilitation and conflict management.
- - Supported compliance with industry standards while optimizing workflows for faster claim resolution, echoing Agile process improvements.
- Analyzed insurance claims to ensure compliance with regulatory standards and company policies.
- Developed and implemented training programs for junior staff on claims processing and customer service protocols.
Collections & Total Loss Specialist
Nissan Motor Acceptance
12.2016 - 11.2019
- - Assisted resolution of delinquent accounts by negotiating settlements and managing escalations, demonstrating strong stakeholder engagement and issue resolution.
- - Partnered with multiple departments and external vendors to expedite claims and payments, supporting cross-functional collaboration.
- - Evaluated accounts and implemented tailored solutions to meet business objectives, driving transparency and accountability in reporting.
Customer Service / Collections Specialist
Santander Consumer USA
07.2013 - 12.2016
- - Guided customers through repayment solutions and compliance processes, applying facilitation and problem-solving skills in a high-volume environment.
- - Collaborated with cross-functional teams and law enforcement for repossession cases, ensuring alignment with legal and regulatory standards.
- - Consistently met performance metrics, demonstrating ability to drive results in high-pressure settings.
Education
High School Diploma -
Desoto High School
Skills
- Team facilitation and coordination across cross-functional groups
- Conflict resolution and removal of impediments to maintain team progress
- Coaching and mentoring team members to strengthen collaboration and accountability
- Process improvement and workflow optimization to increase efficiency
- Strong organizational, communication, and verbal skills in managing multiple priorities and deadlines
- Customer-focused problem solving to ensure quality service and satisfaction
- Facilitate cross-team discussions to address dependencies and enable smoother workflow
- Decision-making
Certification
Certified Scrum Master (CSM) – Scrum Alliance Exp. 2027
Timeline
Onboarding Specialist/ Impounds
Toyota Financial Services
05.2022 - Current
Loss Mitigation Specialist/Trainer Coordinator
Crescent Bank
03.2021 - 01.2022
Collections & Total Loss Specialist
Nissan Motor Acceptance
12.2016 - 11.2019
Customer Service / Collections Specialist
Santander Consumer USA
07.2013 - 12.2016
High School Diploma -
Desoto High School