Rachel Harris
Dallas/Fort Worth Metroplex,TX
Summary
Dynamic and results-oriented administrative professional with a proven track record in Impounds, office and account management. A self-starter and natural leader, adept at quickly grasping new concepts and excelling both independently and collaboratively. Recognized as a forward thinker with advanced expertise in Microsoft applications, Kofax, RDN, Adobe, Office, and Excel. Brings a strategic approach to streamline operations and enhance productivity. Committed to driving organizational success through innovative solutions and effective team collaboration.
Overview
10
10
years of professional experience
Work History
IMPOUNDS SPECIALIST
Oklahoma Repossessors
02.2020 - Current
- Establishing and maintaining relationships with clients.
- Managing six offices in three states.
- Documenting recoveries and verifying ownership information.
- Maintaining efficient and timely recoveries.
- Impound team management.
- Verification and confirmation of new and existing impound accounts with other facilities.
- Phone calls, appointment set ups and calendar Scheduling, Multi phone lines, Invoicing, Billing
- Followed all company policies and procedures to deliver quality work.
- Managed repossession processes, ensuring compliance with legal regulations and company policies.
- Coordinated communication between clients, lenders, and recovery agents to facilitate smooth operations.
- Collaborated with law enforcement agencies to ensure safe and effective repossession activities.
- Maintained detailed records of repossessions, improving data integrity and reporting accuracy for management review.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Increased overall recovery rates by developing a strong network of informants and utilizing technology-based location tools effectively.
- Demonstrated strong negotiation skills in obtaining voluntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts.
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
- Reduced client disputes by conducting thorough investigations on contested cases, providing clear documentation to support findings.
- Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
- Partnered cross-functionally within organization to develop innovative strategies that improved overall success rate of asset recoveries.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Camera Car Driver & Recovery Agent
Country Wide Auto & Assets of Dallas
09.2018 - 02.2020
- Driving the entire DFW metroplex for recoveries.
- Reporting in vehicles.
- Maintaining a safe distance while dealing with chaotic recoveries and police interaction when necessary.
- Properly recording and documenting all recoveries.
- Averaging 15+ vehicles each week.
- Communication and team work with drivers and office personnel in order to
Education
High School -
Ferris High School
Ferris, TX05.2006
Skills
- Impound Management
- Office Management
- Teamwork
- Leadership
- Efficiency
- Effective Communication
- Critical Thinking
- Client relationship management
- Impound team leadership
- Recovery process compliance
- Documentation accuracy
- Asset recovery strategies
- Negotiation techniques
- Route optimization
- Cross-functional collaboration
- Risk assessment and mitigation
- Detailed record keeping
- Communication coordination
- Multi-line phone operation
- Invoicing and billing processes
- Fast-paced environment adaptability
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
Section name
RECOVERY SPECIALIST
Languages
English
Full Professional
Timeline
IMPOUNDS SPECIALIST
Oklahoma Repossessors
02.2020 - Current
Camera Car Driver & Recovery Agent
Country Wide Auto & Assets of Dallas
09.2018 - 02.2020
High School -
Ferris High School