Christopher Harrell
Orange,CA
Summary
Accomplished bilingual/Spanish business professional with proven track record of success in managing the collections function while enhancing productivity & contributing to company profitability: Key competencies include but not limited to:
Overview
14
14
years of professional experience
Work History
Impounds Specialist
Consumer Portfolio Services, Inc.
04.2022 - 02.2024
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Collector 2
Hyundai Capital America
02.2012 - 09.2018
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Trained new team members on scripts, company services, and collection strategies.
Commercial Collections Representative
Toyota Financial Services
01.2010 - 01.2012
- Improved client payment rates by consistently and professionally contacting delinquent account holders.
- Streamlined workload by effectively prioritizing tasks and managing time efficiently.
- Documented all collections activities in CRM systems, ensuring proper tracking and reporting of progress.
- Utilized analytical skills to identify trends in account performance, informing proactive measures for reducing future delinquencies.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06.1994
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Repossession
- Management/Facilitating
- Skip Tracing
- Adaptabilty
Additional Information
MS Office (Word, Excel, PowerPoint, Outlook), CRM, Daybreak
Languages
Spanish
Full Professional
Timeline
Impounds Specialist
Consumer Portfolio Services, Inc.
04.2022 - 02.2024
Collector 2
Hyundai Capital America
02.2012 - 09.2018
Commercial Collections Representative
Toyota Financial Services
01.2010 - 01.2012
High School Diploma -
Lincoln High School
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