Brittany Cloutier
Enumclaw,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, department ordering, timesheets, paperwork and project needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CTE Administrative Assistant
Snoqualmie Valley School District
Snoqualmie, WA
03.2023 - Current
- Complete requisitions for supplies, materials, registrations, and equipment; communicate with vendors and staff to resolve problems; receive, verify and distribute supplies and materials; obtain or verify price quotes; obtain approval and route invoices for payment.
- Develop and roll-out planning and purchasing processes and tools to standardize activities related to procurement; Regularly coordinate and review the improvement of processes for purchasing and inventory control.
- Ensure inventory accuracy to avoid overbuying.
- Manage assigned program budgets, including grants, and prepare budget proposal with guidance from administrator; set up budget records, categorize and allocate expenditures per district, state and federal requirements; record expenditures and maintain running balances; initiate budget revisions; issue purchases orders or check warrants; and initiate fund transfers as needed. Provide information to staff concerning current balances; initiate or request budget transfers as appropriate. Some budgets may be maintained at both the program and building-level.
- Provide administrative support to administrator; organize, manage and maintain calendar; schedule appointments; open and sort District and US mail, monitor and respond to email and voicemail as requested; forward appropriate items to administrator or other staff members.
- Produce or edit correspondence, memoranda, department-related materials, forms, and reports using a word processor. Proofread and edit drafts; duplicate and distribute materials.
- Process District travel arrangements; create purchase orders, obtain Board approval, manage P-card, make specific travel arrangements, and reconcile expenditures.
- Schedule and make a variety of arrangements and preparations for meetings and other events .
- Establish and maintain effective working relationships with colleagues, students, parents and community members.
- Comply with all Board policies, rules, procedures and collective bargaining agreements.
Owner/Florist
Brittany’s Florals
Enumclaw, Washington
01.2023 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed industry trends to develop competitive strategies.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and implemented successful sales strategies to meet business goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
- Oversaw budgeting and financial management.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Formed and sustained strategic relationships with clients.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Updated the store's website with new products and services offered.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Took photographs of completed floral arrangements for promotional purposes.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
Interim Executive Assistant to the Superintendent
Snoqualmie Valley School District
Snoqualmie, WA
07.2022 - 03.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence on behalf of executives.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and meeting notes.
- Provided secretarial and office management support while building cooperative working relationships.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Managed and tracked expenses to meet company budget requirements.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed daily invoices, reports and proposals.
- Followed proper accounting and bookkeeping procedures to support audits.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Obtained signatures for financial documents and internal and external invoices.
- Processed employee rehires, transfers, terminations and withholdings.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Managed time and attendance systems.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Processed new employee paperwork and entered information into payroll system.
- Trained new employees on company timekeeping systems.
- Tracked employee vacation, personal and sick leave earnings and use.
- Organized paperwork and checked individual pages for accuracy and completeness.
- 6 Months of this contract was spent in the Payroll Department working on timesheet reconsilation, leave management (FMLA and PFML) and daily leave management entries.
Emergency Dispatcher/Training Officer
Valley Communication Center
Kent, WA
06.2014 - 07.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Executed proficiency in digital telephone systems.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests for assistance and BOLOs.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Monitored training effectiveness through observation and metrics analysis.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Prepared reports to communicate results of quality inspection activities to management.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Trained end users on software and hardware functionality, best practices and protocols.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Wrote detailed reports outlining performance, quality and defect rates.
- Documented nonconformities and recommended techniques for prompt resolution.
- Recommended improvement measures to production process to meet quality control standards.
- Mentored specific employees on areas in need of improvement.
- Modified teaching strategies to customize lesson plans for different student needs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge of Emergency Dispatch by participating in workshops, conferences and online education classes.
- Tracked attendees, participation and understanding of course material.
- Trained employees on new software with minimum level of frustration and training friction.
Education
Associate of Arts - General
Green River Community College
Auburn, WA06.2014
Associate of Arts - Business Management
Eastern Gateway Community College
Steubenville, OHSkills
- Policies implementation
- Personnel engagement
- Good work ethic
- Planning & organizing
- Analytical
- Active listening
- Decision-making
- Microsoft Office
- Communication
- Critical thinking
- Customer service
- Organizational skills
- Records management systems
- New employee training
- Training methods
- Strong problem solver
- Professional and mature
- Mail management
Certification
- Licensed Notary Public - 2023
Contact
Enumclaw, United States 98022
Education and Training
true,other,Steubenville, OH,other,Auburn, WA
Timeline
CTE Administrative Assistant
Snoqualmie Valley School District
03.2023 - Current
Owner/Florist
Brittany’s Florals
01.2023 - Current
Interim Executive Assistant to the Superintendent
Snoqualmie Valley School District
07.2022 - 03.2023
Emergency Dispatcher/Training Officer
Valley Communication Center
06.2014 - 07.2022
Associate of Arts - General
Green River Community College
Associate of Arts - Business Management
Eastern Gateway Community College