Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Brittany C. Norris

Detroit,MI

Summary

I am forwarding my resume for consideration for a position within your organization. Combining my previous experience within customer-centered environments with strong interpersonal and communication abilities, I am confident that you will quickly realize my ability to make major contributions to your organization. Therefore, I ask you to consider me for a position in your organization. Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Package Handler

Fed Ex Ground
Lebanon, TN
01.2024 - 07.2024
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Participated in regular safety meetings and training sessions.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in loading delivery trucks with prepared packages.

Call Center Representative

Comcast
Detroit, MI
06.2021 - 01.2023
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Offered additional products or services to enhance customer experience.
  • Offered resolutions to de-escalate calls and solve customer issues.

Bartender

Suite 100 Bar & Grill
Detroit, MI
07.2018 - 09.2020
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.

Sales Associate

VIP Wear
Detroit, MI
03.2018 - 07.2018
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.

Security Guard

Sterling Security LLC
Southfield, MI
06.2016 - 10.2017
  • Maintained order during special events such as concerts and conferences.
  • Identified potential security risks and recommended corrective actions.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Provided escorts for employees entering and exiting the building after hours.
  • Completed incident reports regarding violations of policies or procedures.
  • Conducted daily security patrols of assigned areas.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Answered questions from the public regarding facility rules and regulations.

Assistant/ Receptionist

Genesis Home Health Care
Southfield, MI
11.2015 - 06.2016

Cashier

Dollar General
Detroit, MI
09.2014 - 03.2015

Cashier

McDonald's
Waycross, GA
07.2009 - 02.2010

Sales Associate

Against All Odds
Ontario, CA
08.2008 - 11.2008

Cashier

Detroit Roller Wheels
Detroit, MI
09.2003 - 12.2007

Cashier

McDonald's
Romulus, MI
11.2005 - 03.2006

Education

High School Diploma -

Graduation Alliance
Salt Lake City, UT
05-2024

Skills

  • Material storage
  • Forklift Operation
  • Heavy Lifting
  • Computer competency
  • Loading and unloading
  • Warehouse Safety
  • Truck loading and unloading
  • Package scanning

References

  • Dale Clark, McDonald's, (912) 285-7128, Waycross, GA
  • John Laghai, Detroit Roller Wheels, (313) 837-7680, Detroit, MI
  • Melzenia Scott, SilverLocks, (313) 204-7332, Detroit, MI
  • Paulette Blackwell, Genesis Health Care, (248) 809-3711, Southfield, MI
  • Kimberly Waverly, (313) 273-8862, Detroit, MI

Certification

  • CNA Certificate

References

References available upon request.

Timeline

Package Handler

Fed Ex Ground
01.2024 - 07.2024

Call Center Representative

Comcast
06.2021 - 01.2023

Bartender

Suite 100 Bar & Grill
07.2018 - 09.2020

Sales Associate

VIP Wear
03.2018 - 07.2018

Security Guard

Sterling Security LLC
06.2016 - 10.2017

Assistant/ Receptionist

Genesis Home Health Care
11.2015 - 06.2016

Cashier

Dollar General
09.2014 - 03.2015

Cashier

McDonald's
07.2009 - 02.2010

Sales Associate

Against All Odds
08.2008 - 11.2008

Cashier

McDonald's
11.2005 - 03.2006

Cashier

Detroit Roller Wheels
09.2003 - 12.2007

High School Diploma -

Graduation Alliance

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Brittany C. Norris