Desired Job Title
BUSINESS ANALYST, serving as PRODUCT MANAGERBUSINESS ANALYST IIISENIOR IT BUSINESS ANALYSTBUSINESS ANALYSTBILLING SUPPORT ANALYSTWork Type
Full TimeLocation Preference
RemoteHybridLocation: Detroit, MI, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
BRITTANY CODY
Detroit,MI
Work Preference
Summary
Dynamic business analyst with extensive experience driving product development and managing cross-functional teams. Proven track record of delivering innovative solutions that improve operational efficiency, informed by comprehensive market analysis and stakeholder collaboration.
Overview
13
13
years of professional experience
Work History
BUSINESS ANALYST, serving as PRODUCT MANAGER
CARHARTT, INC
Dearborn, Michigan
03.2021 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Analyzed market trends to inform product development strategies.
- Conducted competitive analysis to inform strategic planning and positioning.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Facilitated workshops to gather stakeholder requirements and feedback.
- Managed project timelines and coordinated resources effectively.
- Developed detailed reports that informed strategic decision-making and optimized resource allocation.
- Reviewed current operations to identify gaps in processes between current state and desired future state operations.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Created process documentation to standardize workflows, resulting in improved consistency across departments.
- Mapped and documented interfaces between legacy and new systems.
- Collaborated with cross-functional teams to improve operational workflows and achieve project goals.
BUSINESS ANALYST III
UNITED WHOLESALE MORTGAGE
01.2020 - Current
- Specialized in Salesforce CRM as team 'Primary Business Analyst' which involved managing team backlogs, creating features, prioritizing work based upon Product Owner decisions, and assigning Business Analysts to features/stories.
- Developed strong working relationship with UX design team and encouraged utilizing their knowledge for projects across the department.
- Led development team of ten in implementation of a new client-facing web application with Salesforce backend to be used nationwide.
- Delivered client-facing application and implemented a completely new business process flow spanning five internal teams utilizing only Salesforce.
- Worked with UX and Marketing on a complete overhaul and redesign of company website to redirect users to implemented application.
- Held standing meeting with Marketing and Legal leadership to ensure requirements, releases, and marketing campaigns.
- Facilitated end of sprint demos to all key stakeholders and acted as scrum master for smaller projects.
- Served as sole business analyst for warranty period of application for support - troubleshot support tickets and triaged issues to developers and Salesforce administrators, served as QA, and trained Salesforce support team in new application process.
- Point of contact for all vendor interactions with Salesforce and Salesforce related vendors (DocuSign, Mulesoft, etc.).
SENIOR IT BUSINESS ANALYST
CENTRIA HEALTHCARE
01.2018 - 01.2020
- Led IT product ownership for internally developed revenue cycle management software, ensuring alignment with business goals and user needs.
- Successfully implemented a web-based system used company-wide by internal and external staff, including facilitation of user acceptance testing, user training and production support.
- Collaborated with executive leadership and key stakeholders to define system requirements, manage expectations, and deliver weekly project status updates.
- Led IT initiatives across various operational areas and developed improved business processes to streamline workflow.
- Led the development team, facilitated communication between system users and developers, and created release plans.
- Managed team of business analysts, overseeing growth through goal setting, prioritization of project assignments, and conducting bi-weekly team meetings.
- Worked as a reports engineer and delivered reports and reporting tools based upon business needs.
BUSINESS ANALYST
MERIDIAN HEALTH PLAN
11.2015 - 09.2018
- Solicited and documented business, functional, and technical requirements and additional documentation such as: use cases, user stories, process flows to define client wants and needs.
- Facilitated communication between customers and technical team, conducting joint application design sessions to align project goals and expectations.
- Communicated regularly across all IT departments to ensure accurate understanding and interpretation of requirements.
- Participated in architecting the logical design of system functional system solutions including screen design and specifications, data modeling, and schema development.
- Managed project estimation and planning tasks, including project planning, meeting agendas, meeting minutes, and status updates to ensure project alignment and delivery.
- Developed, reviewed, and executed test plans and test cases, oversaw QA efforts and user acceptance testing.
- Established organizational standards for functional requirement documents and developed onboarding curriculum for business analysts, leading monthly department-wide meetings to enhance team cohesion.
- Performed peer review of functional and technical writing, trained, mentored and delegated work to junior business analysts.
BILLING SUPPORT ANALYST
ECS SOLUTIONS
06.2014 - 09.2015
- Prepared, billed, and followed up on Medicare, Medicaid, and Managed Care claims for home health and hospice clients.
- Ensured document and code accuracy for all claims prior to billing.
- Demonstrated a firm understanding of Medicare home health and hospice regulations as well as ICD-9 and ICD-10 codes.
- Maintained regular communication with Medicare, Medicaid, and Managed Care companies to ensure eligibility verification, clarify benefit requirements, and facilitate claim processing.
- Coordinated high-volume claims paperwork to streamline workflows and enhance processing efficiency.
- Very familiar with clients' software: HealthCare First, PointClickCare, Brightree, and Axxess systems.
- Contacted clients with weekly updates and weekly log of claim status.
- Redesigned Home Health and Hospice filing system for current and past claims to improve organization and retrieval.
EXECUTIVE ASSISTANT
ECS SOLUTIONS
01.2014 - 06.2014
- Managed the daily schedule of the president, coordinating meetings and appointments efficiently.
- Coordinated daily office operations, managing meetings, ordering supplies, overseeing package shipments, and organizing mail retrieval and filing.
- Conducted comprehensive research on HIPAA, updated company policies, and fulfilled responsibilities as HIPAA Compliance Officer.
- Worked on PowerPoint presentations and provided HIPAA training to entire company.
- Provided all clients with Medicare remittance advices daily.
- Researched and selected marketing firm to lead rebranding efforts, including logo design, website updates, and company name change.
- Proofread and edited monthly industry update newsletter.
Education
BACHELOR OF ARTS - Political Science, English, Psychology
UNIVERSITY OF DAYTON
Dayton, OH05-2013
Skills
- Salesforce CRM
- Product management
- Requirement gathering
- Market analysis
- Market research
- Data analysis
- System validation
- Process mapping
- Workflow Analysis
- Agile methodologies
- Project coordination
- Stakeholder management
- Client relationship management
- Strategic planning
- Data visualization
- Effective communication
Timeline
BUSINESS ANALYST, serving as PRODUCT MANAGER
CARHARTT, INC
03.2021 - Current
BUSINESS ANALYST III
UNITED WHOLESALE MORTGAGE
01.2020 - Current
SENIOR IT BUSINESS ANALYST
CENTRIA HEALTHCARE
01.2018 - 01.2020
BUSINESS ANALYST
MERIDIAN HEALTH PLAN
11.2015 - 09.2018
BILLING SUPPORT ANALYST
ECS SOLUTIONS
06.2014 - 09.2015
EXECUTIVE ASSISTANT
ECS SOLUTIONS
01.2014 - 06.2014
BACHELOR OF ARTS - Political Science, English, Psychology
UNIVERSITY OF DAYTON