Brittany Collins
Farmington,PA
Summary
- Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly-motivated Business Administration major with finely tuned multi-tasking abilities and drive to foster productivity and organization.
- Offers focus for collections maintenance, rare materials procurement and task prioritization. Received customer recognition for personable and approachable nature.
Overview
2
2
years of professional experience
Work History
Housekeeping
Nemacolin Woodland Resort
05.2023 - Current
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
Customer Service Representative
Sutherland Global
02.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Library Assistant
Bethlehem Moravian College
12.2022 - 01.2023
- Organized library catalog, supplies, equipment and records.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Maintained equipment in good working order for school-wide use.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Education
Bachelor of Science - Accounting And Financial Mangement
University of The Commonwealth Caribbean
08.2026
Associate of Science - Business Administration
Bethlehem Moravian College (BMC)
Jamaica01.2023
High School Diploma -
Bishop Gibson High School
Jamaica07.2021
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Written and oral communication
- Computer
- Cataloging and shelving
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multitasking
References
- Mr. Raphael Lewis, Justice of the Peace, Malvern District, Malvern P.O., Malvern, St. Elizabeth, 573-7183
- Ms. Rowe, Principal, Malvern P.O., Malvern, St. Elizabeth, 876-384-3509, 876-368-6679
Timeline
Customer Service Representative
Sutherland Global
02.2024 - 04.2024
Housekeeping
Nemacolin Woodland Resort
05.2023 - Current
Library Assistant
Bethlehem Moravian College
12.2022 - 01.2023
Bachelor of Science - Accounting And Financial Mangement
University of The Commonwealth Caribbean
Associate of Science - Business Administration
Bethlehem Moravian College (BMC)
High School Diploma -
Bishop Gibson High School
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