Brittany Connors

• Spearheaded the international expansion into 13 countries, ensuring full compliance with diverse regulatory requirements across multiple jurisdictions
• Established and maintained strategic relationships with international vendors, manufacturers, and shipping agents, optimizing global supply chain costs, custom HS codes and efficiency
• Directed end-to-end warehouse operations including inventory management, order fulfillment, and coordination with Amazon fulfillment centers across domestic and international markets
• Led inventory optimization strategies, including demand forecasting, stock level management, and implementation of cycle counting procedures
• Managed multi-channel e-commerce operations across Amazon and Shopify platforms, including product catalog, inventory and customer relations
• Orchestrated project management for external contractors including copywriters, designers, photographers, and developers

• Led comprehensive operations for general merchandise departments, driving total store sales and profitability through strategic inventory management, pricing optimization, and promotional initiatives
• Managed end-to-end supply chain operations including inbound/outbound logistics, replenishment, inventory accuracy, and fulfillment processes
• Supervised and mentored a team of employees and team leaders, including recruitment, performance management, and professional development
• Orchestrated workload planning and scheduling optimization based on business demands and guest traffic patterns
• Ensured compliance with safety protocols and operational standards while maintaining a guest-first culture

As a promotional position, my responsibilities included all of the items in my position as Merchandise Sales Coordinator as well as:

• Contributed to the district by training leadership teams in various locations on re-implementing company policies, procedures and best practices.
• Implemented loss prevention strategies, reducing instances of theft or damage to company assets significantly.
• Business operational tasks including but not limited to employee scheduling, store orders for business essentials and cash orders

• Lead and trained a smaller task team in addition to providing support to the greater team of employees within the store that included service providers, cashiers, and taskers.
• The task team I oversaw was in charge of maintaining inventory standards, merchandise unloading and replenishment, meeting metrics for loss prevention and online inventory accuracy
• Streamlined processes for merchandise replenishment, ensuring timely delivery of products to meet customer demand.
• Ensured the store represented corporate merchandising standards weekly and seasonally with signage and accurate inventory placement on the sales floor

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

• Expanded sales revenues by identifying opportunities and executing customized marketing plans.
• Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.

• Developed strong client relationships for long-term loyalty and repeat business.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Established a positive work environment by fostering open communication and promoting teamwork among employees.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Identified sales opportunities through customer interactions, maximizing revenue.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

As a promotional position, my responsibilities included all of the items in my position as Set Helper as well as:

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Merchandising expert in supporting event planning efforts with timely setup, teardown, and promotional materials distribution for successful outcomes.
• Enhanced store sales by maintaining up-to-date knowledge on product features and promotions.