Brittany Coughlin
Spokane
Overview
12
12
years of professional experience
Work History
Service Deli Assistant
Costco
Spokane
07.2024 - Current
- Prep food for production team, slack frozen items, chop chicken, and cut peppers
- Assist with rotisserie chicken and ensure it reaches temperature
- Adhere to food safety and sanitation guidelines & best practices while working with raw and cooked foods
- Help with production as needed, making sure items are at correct weight and ready to be put out in the case
- Ability to work independently and as part of a team in fast-paced environment
- Follow closing procedures and clean deli/ rotisserie room at the end of the night
Waiter / Designated Trainer
The Cheesecake Factory
Tigard
12.2013 - 05.2024
- Accepted cash and credit payments through Point-of-Sale (POS) systems
- Guided restaurant guests through dining experience with professionalism and positivity
- Maintained up-to-date knowledge of menu ingredients, allergy specifications, Food Handler’s Certification, and Oregon Liquor License
- Train new servers/ food runners on restaurant protocol and serving etiquette, in addition to POS systems and proper food handling procedures
Patient Access Specialist
New Horizons Wellness Services, Inc.
Tigard
03.2022 - 02.2023
- Greet patients upon arrival, checking in for appointments
- Verify insurance and personal information
- Scheduling appointments based on providers availability and patients needs
- Collect copays
- Answer phone calls, take messages and/ or refers calls to appropriate individuals
- Ensures accuracy and completion of intake forms before forwarding to appropriate department
Personal Stylist
Nordstrom
Tigard
12.2019 - 03.2022
- Assist customers in selecting and managing wardrobes on varying budget sizes
- Reach out to clientele via email and telephone to schedule appointments
- Make product recommendations based on their needs and preferences
- Touch base to ensure customer satisfaction with their purchases
- Assist in placing orders, fulfilling refunds, and handling exchanges
- Inform existing customers of promotions and deals
Customer Service Representative
Nordstrom
Tigard
12.2019 - 03.2022
- Answer calls and distribute to correct destination
- Oversee member financial accounts
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints in a timely manner
- Ensure the security and privacy of customer information through education, compliance, and resolution of issues
- Inspire trust, teamwork, and positive relationships
- Demonstrate expertise in all technologies used in store environment
Education
Maricopa High School
References
- Zilla Burke, Food Court Supervisor, 509-366-2753
- Mike Adams, Service Deli Supervisor, 509-979-6874
- McKenzie Fletcher, Server Manager The Cheesecake Factory, 304-437-7794
- Lisa Sniffen, Manager The Cheesecake Factory, 808-398-0366
Timeline
Service Deli Assistant
Costco
07.2024 - Current
Patient Access Specialist
New Horizons Wellness Services, Inc.
03.2022 - 02.2023
Personal Stylist
Nordstrom
12.2019 - 03.2022
Customer Service Representative
Nordstrom
12.2019 - 03.2022
Waiter / Designated Trainer
The Cheesecake Factory
12.2013 - 05.2024
Maricopa High School