BRITTANY COWAN

Coordinated schedules for management meetings and departmental events to enhance operational efficiency.

• Assisted in preparing reports and presentations, ensuring information accuracy and clarity.
• Organized training sessions for new employees, promoting adherence to company policies and procedures.
• Supported inventory management efforts by tracking stock levels and coordinating replenishment orders.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Managed over 10 vendor relationships, negotiating contracts for optimal pricing and service quality.
• Developed comprehensive reports for senior leadership to facilitate data-driven decision-making.
• Coordinated schedules, meetings, and travel arrangements for the General Manager to optimize time management.
• Supported the General Manager in decision-making by conducting thorough research and providing insightful analysis.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Assisted with recruitment processes, including scheduling interviews and coordinating candidate communications.
• Maintained employee records in HRIS system, ensuring accuracy and compliance with data protection regulations.
• Supported onboarding procedures by preparing orientation materials and facilitating new hire paperwork completion.
• Processed payroll information, verifying employee hours and addressing discrepancies to ensure timely payments.
• Responded to employee inquiries regarding policies and benefits, providing accurate information to enhance satisfaction.
• Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Promoted a positive work environment by coordinating team-building activities and overseeing employee recognition programs.
• Recruited and screened qualified potential employees.
• Answered and redirected incoming phone calls for office.
• Sent, retrieved and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
• Assisted with on-boarding process of 100-150 new hires.

• Managed freight documentation to ensure accuracy and compliance with shipping regulations.
• Coordinated inbound and outbound shipments, optimizing scheduling and routing processes.
• Oversaw inventory management, maintaining accurate records of stock levels and locations.
• Trained new staff on freight procedures, enhancing team efficiency and knowledge retention.
• Collaborated with carriers to negotiate rates and improve service quality for transportation needs.
• Analyzed shipping data to identify trends, providing insights for operational enhancements and cost savings.
• Minimized delays in freight handling through proactive troubleshooting of potential issues and swift resolution of existing concerns.
• Increased operational accuracy by conducting regular audits of inventory and implementing corrective actions as needed.
• Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.

• Led team initiatives to enhance customer service efficiency and satisfaction.
• Mentored junior staff, fostering skill development and team cohesion.
• Streamlined communication processes between departments to improve workflow.
• Analyzed performance metrics to identify areas for operational improvement.
• Developed strategic plans for process enhancements based on team feedback.
• Worked with customer service representatives to handle escalated customer issues.
• Managed team workload to reach targets for specific tasks.
• Worked with customer service to handle escalated customer issues.
• Supervised around 5-10 co-workers.
• Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.

Assisted customers with inquiries, providing accurate product information and support.

• Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates
• Managed over 10 accounts, while updating and transactions using company-specific software systems.
• Collaborated with team members to streamline communication processes, improving response times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Assisted customers with navigating company website and completing online transactions with ease.
• Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.

• Dean's List 2024-2025
• Honor Roll: 2023- 2025
• Relevant Coursework: [Subject] & [Subject]
• 4.0GPA

• Continuing education in the Healthcare Field.

• Continuing education in Nursing