Christian Key
Louisville,KY
Summary
Accomplished Automotive Service Manager with a proven track record at Elite Auto & Performance, enhancing operational efficiency and customer satisfaction. Expert in automotive diagnostics and skilled in fostering teamwork, I significantly reduced wait times and improved service quality. Known for exceptional problem-solving and communication, I effectively managed technician teams and vendor relations, ensuring top-notch service delivery.
Overview
8
8
years of professional experience
Work History
Automotive Service Manager
Elite Auto & Performance
01.2017 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Facilitate communication between customers and automotive technicians to address and resolve vehicle-related issues, ensuring clear and effective information exchange for accurate diagnosis and solutions.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Technician
You Drive Auto
11.2021 - 11.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA01-2019
Skills
- Service writing
- Vehicle inspection
- Scheduling
- Labor estimating
- Teamwork and collaboration
- Problem-solving
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Multitasking
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Professional and courteous
Timeline
Automotive Technician
You Drive Auto
11.2021 - 11.2022
Automotive Service Manager
Elite Auto & Performance
01.2017 - Current
High School Diploma -
Cornerstone Christian Correspondence School
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