Brittany Crittenden
SAN DIEGO,California
Summary
Motivated individual looking for a career change but have a comprehensive background in building relationships, cultivating partnerships, recruiting and retaining Girl Scout members and families and growing profit channels by establishing trust.
Overview
11
11
years of professional experience
Work History
Day Camp Director
Girl Scouts San Diego-Imperial Council
03.2021 - 01.2023
- Promoted camp across San Diego, skillfully coordinating social media, print ads and website content to fill over 40 staff positions and increase camper registration 70% from 2021
- Restored customer loyalty by resolving complaints with workers, activities or services rendered. 60% of campers and 84% of volunteers in 2022 had attended camp the previous year
- Established 20 vendor relationships to access timely services in support of camp sessions.
- Trained and managed 46 seasonal employees
Outdoor Program Assistant
Girl Scouts San Diego-Imperial Council
08.2019 - 03.2021
- Supported planning and coordination of summer camp programs and year round outdoor activities.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Improved success of program by making proactive adjustments to operations - Increased off-season program participation by 50% by shifting marketing efforts to new audiences
Membership Recruiter
Girl Scouts San Diego-Imperial Council
09.2018 - 08.2019
- Performed cold-calling and follow-ups with leads to secure new members.
- Exceeded monthly "new troop" goal of 10 by promoting benefits of Girl Scouts to potential volunteers resulting in up to 120 new members each month
- Collaborated with new volunteers to maintain relationships and provide members with thorough support and guidance. - %80 of troops renewed for 2019 membership year
Day Camp Counselor
Girl Scouts San Diego-Imperial Council
06.2015 - 08.2019
- Seasonal Employment from June-August for 5 summers
- Watched campers grow and fostered relationships with families throughout personal growth within company
Undergraduate Admissions Assistant
Baker University
08.2015 - 06.2018
- Planned visit days for prospective students matching each with staff and professors with similar interests/field of study to foster a sense of belonging
- Helped future students and families navigate choices between schools with support for questions such as scholarships, classes, extracurriculars, etc.
Education
Bachelor of Science - Sociology
Baker University
Baldwin City, KS06.2018
Skills
- Prioritizing Tasks
- Self-Motivated
- Member Retention
- Staff Relations and Support
- Constructive Feedback
- Flexible and Adaptable
- Problem-Solving
- Planning and Coordination
References
Carolyn Shrake
Philanthropy Specialist; San Diego Zoo Wildlife Alliance
(630) 297-3485
Marlyn Carrillo
Communications Director; San Diego Regional Chamber of Commerce
(915) 217-4847
Samantha Hagen
Associate Director BB Day Camps Portland - Programming
(530) 610-0832
Timeline
Day Camp Director
Girl Scouts San Diego-Imperial Council
03.2021 - 01.2023
Outdoor Program Assistant
Girl Scouts San Diego-Imperial Council
08.2019 - 03.2021
Membership Recruiter
Girl Scouts San Diego-Imperial Council
09.2018 - 08.2019
Undergraduate Admissions Assistant
Baker University
08.2015 - 06.2018
Day Camp Counselor
Girl Scouts San Diego-Imperial Council
06.2015 - 08.2019
Bachelor of Science - Sociology
Baker University
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