Brittany Crowe-Howell
DeRidder,LA
Summary
Dedicated and calm-under-pressure professional with extensive experience in emergency communications, conflict resolution, and administrative support. Skilled in coordinating with multiple agencies, managing high-stress situations, and serving as a reliable point of contact for civilians and military personnel. Strong ability to multitask, prioritize, and maintain accuracy in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Emergency Communications Dispatcher
Beauregard Parish Communications District E-911
DeRidder, LA
01.2016 - 01.2019
- Responded to emergency and non-emergency calls, gathering critical information and dispatching the appropriate fire, medical, and law enforcement agencies.
- Coordinated communication between multiple agencies during high-stakes events.
- Utilized conflict resolution and de-escalation techniques to manage distressed callers.
- Maintained accurate call logs, incident details, and real-time updates in dispatch systems.
- Operated complex communication equipment, radios, and computer-aided dispatch software.
- Operated multi-line phone system for incoming emergency calls.
- Coordinated communication between first responders and dispatch teams.
- Monitored radio frequencies for urgent requests and updates.
- Provided critical information to assist with emergency response strategies.
- Coordinated with law enforcement agencies to ensure timely response to critical incidents.
- Utilized computer systems to obtain additional information about callers and their circumstances prior to dispatching responders.
- Maintained detailed records of all communications, including times, locations, and outcomes.
- Compiled reports on daily activities for review by supervisors.
Owner/Photographer
Love Always B., L.L.C.
Deridder, LA
10.2011 - 12.2016
- Edit photos using Adobe Photoshop and other software applications.
- Photographed special events, parties, and portraits.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Deliver quality products within deadlines established by clientele.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Assist in planning setup of shoots including location scouting.
Military Family Point of Contact
01.2008 - 01.2011
- Served as a communication bridge between deployed soldiers and their families.
- Provided support, information updates, and conflict resolution during high-stress situations.
- Maintained confidentiality and professionalism while handling sensitive personal matters.
- Assisted with administrative tasks, scheduling, and information management.
Education
GED -
East Beauregard High School
Dry Creek, LA01-2005
Some College (No Degree) - Psychology
McNeese State University
Lake Charles, LASkills
- Crisis communication and dispatching
- De-escalation and conflict resolution
- Inter-agency collaboration
- Decision-making under pressure
- Clerical administration
- Effective communication skills
- Data entry and call documentation
- Support and service excellence
References
Available upon request.
Additional Experience - Strengths
- Strong administrative background including document preparation, scheduling, data entry, and record management.
- Excellent ability to remain composed and focused during emergencies.
- Empathetic communicator with strong problem-solving skills.
Timeline
Emergency Communications Dispatcher
Beauregard Parish Communications District E-911
01.2016 - 01.2019
Owner/Photographer
Love Always B., L.L.C.
10.2011 - 12.2016
Military Family Point of Contact
01.2008 - 01.2011
GED -
East Beauregard High School
Some College (No Degree) - Psychology
McNeese State University