Brittany Dahl
Walker,MN
Summary
Compassionate and dedicated person with extensive experience in health-care, managerial skills, and customer relations. Proven ability to enhance patient satisfaction through empathetic communication and effective advocacy. Committed to maintaining HIPAA compliance while delivering high-quality, individualized care, ensuring a safe and supportive environment for all.
Overview
12
12
years of professional experience
Work History
Executive Director
Lakes Area Day Health
Park Rapids, Minnesota
05.2026 - Current
- Oversees day to day operations.
- Implemented safety protocols to protect clients and staff.
- Monitored state regulations to ensure operational compliance and mitigate risks.
- Recruited potential clients through targeted marketing and established strong community connections.
- Hiring & training staff.
- Processed insurance claims.
PCT
DaVita
12.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Guided customers in product selection, contributing to a positive shopping experience.
- Organized merchandise displays, increasing visibility and encouraging sales.
- Coordinated with team members for timely inventory restocking, supporting store operations.
GM
Flag Island Resort
01.2023 - 12.2023
- Developed and implemented strategic plans to enhance resort profitability and market position.
- Developed and implemented strategies to increase sales and profitability.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Collaborated with marketing teams to create promotional campaigns that increased brand visibility and guest engagement.
- Oversaw daily operations, ensuring optimal guest satisfaction and service quality.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Led staff training programs, fostering a culture of excellence and continuous improvement among team members.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Enhanced operational workflows through the integration of new technologies and best practices.
- Managed budgets, conducted financial analyses, and optimized resource allocation for cost efficiency.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies that enhanced customer loyalty and improved employee engagement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Developed and executed strategic growth plans, achieving increased market share.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Evaluated performance metrics regularly to drive decision-making processes and identify areas for growth.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Identified and penetrated new market segments with tailored marketing strategies, contributing to revenue growth.
- Built relationships with vendors to negotiate contracts, securing favorable terms for supplies and services.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw operations related to purchasing, sales, marketing, and customer accounts.
- Reported issues to higher management with great detail.
- Documented and reported issues to upper management for resolution.
Retail Clerk
L & M Fleet Supply
08.2014 - 09.2016
- Assisted customers with product selections, enhancing overall shopping experience.
- Guided customers in product selections, improving satisfaction and boosting repeat visits.
- Organized merchandise displays strategically to attract customers and drive sales.
- Coordinated with team members for efficient inventory restocking, ensuring product availability.
CNA
Edgewood
- Assisted with patient mobility and daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Administered medications according to healthcare provider instructions, following safety protocols.
- Maintained a clean and safe environment, following infection control guidelines to promote patient health.
- Documented patient progress and care activities accurately in electronic health records for continuity of care.
- Collaborated with interdisciplinary teams to develop personalized care plans based on individual patient needs.
- Supported training of new staff on best practices for patient care and operational procedures.
- Advocated for patients' rights and needs, fostering a supportive and respectful healthcare environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Aided patients with shaving, bathing, and teeth brushing to promote personal hygiene and comfort.
- Provided compassionate and attentive care to enhance overall patient satisfaction and emotional well-being.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Provided compassionate care for clients with diverse health needs. with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Coordinated transitions from hospital to home or long-term care facilities, ensuring continuity of care and support for patients.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Replaced linens in patient rooms to maintain cleanliness and hygiene standards. in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Realtor
Edina Realty
- Conducted market analysis to provide clients with accurate property valuations and insights on market trends.
- Facilitated property showings, showcasing features and benefits to potential buyers.
- Developed targeted marketing strategies to promote listings across multiple platforms.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Assisted clients with negotiations, ensuring favorable terms during the buying and selling process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Coordinated inspections, appraisals, and financing arrangements to facilitate smooth real estate transactions and reduce client delays.
- Maintained comprehensive knowledge of local real estate laws and regulations for compliance purposes.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Generated leads for potential buyers and sellers through open houses, market analysis, and community networking, expanding client reach.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated terms of real estate transactions to meet client needs.
Education
High School Diploma -
Rangely High School
Rangely, COSkills
- Patient care
- Direct patient care
- Compassionate care
- Patient-centered care
- Compassionate
- Empathetic communication
- Emotional support
- Patient advocacy
- Mobility assistance
- Medication administration
- Vital signs monitoring
- Collecting vital signs
- Recording vital signs
- Clinical documentation
- Electronic charting
- Infection control practices
- Risk management
- Quality improvement
- Quality assurance
- Care plan implementation
- Patient assessments
- Health monitoring
- Safety precautions
- Emergency response
- Responding to emergencies
- Basic life support
- Staff training
- Time management
- Flexibility and adaptability
- Multitasking organization
- Team leadership
- Team collaboration
- Conflict resolution
- Critical thinking
- Problem-solving
- Attention to detail
- Cultural sensitivity
- Healthcare ethics
- Privacy management
- Confidentiality management
- Financial oversight
- Resource allocation
- Insurance processing
- Operational compliance
- Office administration
- Performance evaluation
- Market analysis
- Client relationship management expert
- Community engagement
- Activity planning
- Activity coordination
- Trustworthy companion
- Reliable team player
- Reliable transportation
- Valid state driver's license
- Geriatric care
- Documenting behaviors
- Observing responses
- Condition monitoring
- Preparing meals
- Bedside manner
- Patient lifting
- Supporting personal needs
- Ambulation assistance
- Active listening
- Adaptable
- Complex problem-solving
- Emergency response
- Infection control procedures
- Market analysis
- Activity coordination
- Operational compliance
- Office administration
- Performance evaluation
- Infection control procedures
Work History
01-2017
Timeline
Executive Director
Lakes Area Day Health
05.2026 - Current
PCT
DaVita
12.2023 - Current
GM
Flag Island Resort
01.2023 - 12.2023
Retail Clerk
L & M Fleet Supply
08.2014 - 09.2016
Realtor
Edina Realty
CNA
Edgewood
High School Diploma -
Rangely High School