Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Howard

Augusta,GA

Summary

Accomplished Executive Director at CSRA Roofing Solutions, adept in strategic planning and program management, enhanced organizational sustainability by fostering community engagement and maintaining high employee satisfaction. Skilled in patient care and HIPAA requirements, demonstrated through compassionate service and effective patient education. Achieved significant improvements in client satisfaction and operational efficiency. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.

Overview

6
6
years of professional experience

Work History

Executive Director

CSRA Roofing Solutions
01.2024 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

CNA

Pruitt Health and Rehab
10.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
  • Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.

CNA

Ridgecrest Health And Rehabilitation
07.2023 - 10.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
  • Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
  • Coordinated scheduling of appointments to maximize efficiency within busy clinic environments.
  • Maintained accurate documentation of patient progress notes, facilitating effective communication among healthcare professionals.

CNA

Belle Meade
03.2023 - 07.2023
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
  • Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
  • Enhanced patient recovery by implementing personalized therapeutic exercises and activities.
  • Coordinated scheduling of appointments to maximize efficiency within busy clinic environments.

CNA

Lakeside Nursing & Rehabilitation Center
12.2022 - 03.2023
  • Improved patient comfort by providing compassionate and empathetic care.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.

Account Manager

R&R Tire Express
03.2022 - 12.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Assistant Restaurant General Manager

Taco Bell Restaurant
01.2022 - 11.2022
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
  • Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.

Accounts Receivable Clerk

Teleflora
03.2018 - 08.2021
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.

Education

High School Diploma -

Paragould High School
Paragould, AR
05.2016

Skills

  • Community Engagement
  • Program Management
  • Strategic Planning
  • Project Management
  • Patient confidentiality
  • Professional boundaries
  • Emotional Regulation
  • Patient Care
  • Patient Education
  • HIPAA Requirements
  • Medical Terminology
  • Customer Service
  • Emergency Response
  • Vital signs monitoring
  • Compassion and Empathy
  • Basic Life Support
  • Electronic Charting

Timeline

Executive Director

CSRA Roofing Solutions
01.2024 - Current

CNA

Pruitt Health and Rehab
10.2023 - Current

CNA

Ridgecrest Health And Rehabilitation
07.2023 - 10.2023

CNA

Belle Meade
03.2023 - 07.2023

CNA

Lakeside Nursing & Rehabilitation Center
12.2022 - 03.2023

Account Manager

R&R Tire Express
03.2022 - 12.2022

Assistant Restaurant General Manager

Taco Bell Restaurant
01.2022 - 11.2022

Accounts Receivable Clerk

Teleflora
03.2018 - 08.2021

High School Diploma -

Paragould High School

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Karissa Howard