Brittany D'Arienzo
Palm Coast,FL
Summary
A dedicated and knowledgeable Customer Service and Sales Professional with over 10 years of experience, specializing in comprehensive healthcare and insurance consulting, client retention, and compliant account management. Seeking a position where I can utilize my skills, that offers new challenges and opportunities for career growth and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Senior Benefits Consultant
GoHealth
03.2023 - 04.2024
- Review customer's healthcare plan and conduct a thorough needs assessment to evaluate their current needs
- Answer customer's questions about their plan coverages and benefits
- Educate clients on the benefits they are eligible for, along with what their plan options are
- Help customers enroll in the most beneficial plan for their needs
- Manage customer accounts/Book of Business
- Check in with customers monthly/quarterly to review their current benefits to make sure they're getting all the benefits and savings they're entitled to
- Ensure that all required information is accurate and compliant with all applicable rules and regulations
- Adhere to all company, carrier and/or CMS related policies and procedures.
Licensed Life Insurance Agent
Assurance IQ
03.2022 - 02.2023
- Built rapport with customers by utilizing positive and effective communication skills
- Provided customers with life insurance quotes
- Provided advice on coverage and purchasing options
- Educated customers on types of life insurance policies and made recommendations based on their needs
- Evaluated/reviewed current insurance policies and recommended additional coverage when needed
- Followed all HIPPA laws, privacy regulations, and enrollment procedures to remain in compliance
- Maintained insured persons-to-insurance company communication and correspondence.
Medicare Benefits Consultant
Assurance IQ
03.2022 - 02.2023
- Reviewed customer's current healthcare plan
- Answered questions about plan coverages and benefits
- Conducted a thorough needs analysis with each customer
- Educated customers on the benefits they were eligible for
- Made recommendations about obtaining the correct healthcare plan
- Helped customers enroll in the most beneficial plan for their needs
- Ensured that all required information was accurate and compliant with all applicable rules and regulations
- Adhered to all company, carrier and/or CMS related policies and procedures.
Mixologist
Finn’s Beachside Pub
02.2021 - 02.2022
- Served food, alcohol and beverages to customers
- Maintained full knowledge of beverage lists and promotions
- Upheld strict cash handling procedures
- Adhered to state laws regarding alcoholic beverage service.
- Handled complaints from guests in a professional manner.
- Assisted in training new bartenders on proper techniques.
Mixologist
Palm Coast Lanes
06.2019 - 02.2021
- Served food, alcohol and beverages to customers
- Provided attentive and friendly customer service
- Assessed customer needs and made recommendations
- Maintained full knowledge of beverage lists and promotions
- Upheld strict cash handling procedures
- Adhered to state laws regarding alcoholic beverage service.
- Handled complaints from guests in a professional manner.
- Assisted in training new bartenders on proper techniques.
Licensed Insurance Sales Professional
First Florida Insurance
07.2015 - 03.2019
- Provided quotes for potential customers on various types of insurance policies, including life, auto, home, flood and umbrella policies.
- Analyzed customers' accounts to make sure they had the best policies and products structured for their needs.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Maintained current knowledge of changes in the insurance industry by attending seminars and classes as required by state licensing regulations.
- Advised clients on how best to manage their risks through use of different types of insurance coverages.
- Participated in community events such as trade shows and health fairs to promote products or services.
Licensed Insurance Agent
Tilton & Unger Insurance Agency
10.2014 - 06.2016
- Provided quotes for potential customers on various insurance policies, including auto, home and flood.
- Analyzed customers' accounts to make sure they had the best policies and products structured for their needs.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Maintained current knowledge of changes in the insurance industry by attending seminars and classes as required by state licensing regulations.
- Advised clients on how best to manage their risks through use of different types of insurance coverages.
Education
The University of West Florida
Pensacola, FLSkills
- Account Management
- Client Retention
- Communication
- Problem-solving abilities
- Insurance Sales strategies
- Health-code compliance
- Cross-selling and upselling
- Microsoft Office 365 Expert
- Healthcare industry
- Verbal and written communication
- Relationship building
- Benefits explanation
- Leadership skills
- Time management
- Attention to detail
Education and Training
other
Certification
- 2-15 License
- AHIP Certified
Accomplishments
*Change Champion
*Call Quality Point of Contact
*Peer Mentor
Timeline
Professional Senior Benefits Consultant
GoHealth
03.2023 - 04.2024
Licensed Life Insurance Agent
Assurance IQ
03.2022 - 02.2023
Medicare Benefits Consultant
Assurance IQ
03.2022 - 02.2023
Mixologist
Finn’s Beachside Pub
02.2021 - 02.2022
Mixologist
Palm Coast Lanes
06.2019 - 02.2021
Licensed Insurance Sales Professional
First Florida Insurance
07.2015 - 03.2019
Licensed Insurance Agent
Tilton & Unger Insurance Agency
10.2014 - 06.2016
The University of West Florida